Field Service Operations & Coaching Manager

Mettler Toledo AG; Oakland (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Mettler Toledo AG is seeking an experienced supervisor for its field service team in Oakland, CA. The role focuses on ensuring work plans meet customer demand, backlog clearance is timely, and service delivery remains high quality.

You will review technician hours, collaborate with scheduling, evaluate safety and performance, and develop targeted training plans. Strong coaching and customer-service skills are essential.

Qualifications

• Experience supervising field service staff.
• Ability to coach and mentor technicians.
• Develop individual training plans and performance improvement actions.

Responsibilities

• Review and approve technicians' work hours, overtime, vacation, and personal time.
• Collaborate with scheduling to optimize technician utilization and meet customer demand.
• Evaluate technicians’ ability to safely deliver quality service.
• Develop personal and technical training plans for each technician.
• Coach and mentor technicians to improve customer service and communication.
• Respond to customer feedback on service quality and timeliness.
• Drive process improvements to enhance field service effectiveness and KPIs.

Skills

Supervision

Coaching

Mentoring

Training plans

Team collaboration

Scheduling

Quality of service

Customer focus

Job description

Mettler Toledo AG is seeking an experienced supervisor for its field service team in Oakland, CA. The role focuses on ensuring work plans meet customer demand, backlog clearance is timely, and service delivery remains high quality.

You will review technician hours, collaborate with scheduling, evaluate safety and performance, and develop targeted training plans. Strong coaching and customer-service skills are essential.