Field Service Manager: Lead Teams, Deliver Quality

Cleveland Brothers Equipment Co; Howard (PA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Benefits from Day 1 (medical, dental,

Career advancement

Job security

Job summary

Cleveland Brothers Equipment Co. in Pennsylvania seeks a Service Supervisor to oversee Field Service and Main Shop teams, ensuring efficient job execution and high quality. You will coordinate diverse personnel, manage costs, and uphold safety and service standards.

Ideal candidates have strong leadership, customer-focused problem solving, and proficiency with MS Office. The role offers growth within a long‑standing Caterpillar dealer network across 29 locations.

Qualifications

• Comprehensive knowledge of construction equipment repair procedures.
• Clear understanding of company policies related to workforce direction.
• Strong communication and organizational skills.

Responsibilities

• Supervise field service and main shop personnel to ensure efficient work and quality.
• Maintain customer satisfaction by identifying and resolving problems promptly.
• Manage service expenses and profitability and track KPI results.
• Schedule safety meetings and enforce safety policies.

Skills

Leadership

Union relations

Customer service

KPI management

Safety compliance

Technical reading

MS Office

Communication

Tools

Microsoft Office

Job description

Cleveland Brothers Equipment Co. in Pennsylvania seeks a Service Supervisor to oversee Field Service and Main Shop teams, ensuring efficient job execution and high quality. You will coordinate diverse personnel, manage costs, and uphold safety and service standards.

Ideal candidates have strong leadership, customer-focused problem solving, and proficiency with MS Office. The role offers growth within a long‑standing Caterpillar dealer network across 29 locations.