Service Supervisor - Equipment Repair & Team Leadership

Cleveland Brothers; Harrisburg (Dauphin County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Disability (short/long-term)

Health Savings Account

Paid time off

Profit sharing

Job summary

Cleveland Brothers is seeking a Service Supervisor to lead the Service and Parts Departments, directing shop repairs and parts activities to deliver cost-efficient support. You will oversee staff, schedule repairs, and ensure top-notch customer service while maintaining documentation and vendor relations.

Ideal candidates have supervisory experience in a shop setting, knowledge of Caterpillar products, and strong communication skills.

Qualifications

• Five years of hands-on supervisory experience in a shop environment; Caterpillar product line knowledge or equivalent.
• Comprehensive knowledge of company practices and policies for directing the workforce.
• Proven ability to manage and develop staff under a union or similar structure.

Responsibilities

• Supervise and develop department personnel.
• Receive and respond to customer repair inquiries and requests.
• Assign and schedule equipment and personnel for shop repairs.
• Research repair information from manuals and literature.
• Maintain accurate work orders, invoices, and parts availability data.
• Continuous improvement of department efficiency and performance.

Skills

Mechanical repair knowledge

Staff supervision

Communication skills

Windows/computer skills

Customer service

MS Office

Tools

MS Office

Windows OS

Job description

Cleveland Brothers is seeking a Service Supervisor to lead the Service and Parts Departments, directing shop repairs and parts activities to deliver cost-efficient support. You will oversee staff, schedule repairs, and ensure top-notch customer service while maintaining documentation and vendor relations.

Ideal candidates have supervisory experience in a shop setting, knowledge of Caterpillar products, and strong communication skills.