Shop Operations Lead: Service & Parts

Cleveland Brothers Equipment Co; Ephrata (Lancaster County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Short- and long-term disability

Paid time off

Profit sharing

Job summary

Cleveland Brothers Equipment Co. is seeking a Shop Supervisor to lead the Service and Parts Departments in the PA region. You will direct shop repairs and parts operations, ensuring efficient, cost-effective support for customers and equipment throughout the shop.

Role requires strong supervisory experience, excellent communication, and hands-on knowledge of Caterpillar systems. This full-time position emphasizes staff development, scheduling, and cross-department collaboration across 29

Qualifications

• Five years of hands-on supervisory experience within a shop environment
• Thorough knowledge of Caterpillar product lines or equivalent familiarity
• Ability to manage staff under a collective bargaining agreement
• Strong written and verbal communication skills
• Proficient with Windows-based computer applications and shop software (MS Office, Lotus Notes, DBSi)

Responsibilities

• Supervise and develop the personnel of the department
• Receive and respond to customer requests or inquiries on equipment repairs
• Assist in determination of needed repairs and timing of repairs
• Assign and schedule equipment and personnel to shop repairs
• Address downtime concerns through scheduling
• Draft budget recommendations based on work orders and service reports
• Maintain accurate documentation and processes across departments

Skills

Supervisory experience

Scheduling

Customer service

Communication

Computer skills

MS Office

Team leadership

Problem solving

Tools

Lotus Notes

DBSi

Pricing manuals

Job description

Cleveland Brothers Equipment Co. is seeking a Shop Supervisor to lead the Service and Parts Departments in the PA region. You will direct shop repairs and parts operations, ensuring efficient, cost-effective support for customers and equipment throughout the shop.

Role requires strong supervisory experience, excellent communication, and hands-on knowledge of Caterpillar systems. This full-time position emphasizes staff development, scheduling, and cross-department collaboration across 29