Service Operations Manager: Field & Shop Leadership

Cleveland Brothers Equipment Co.; Howard Township (PA); On-site; USD 87,000 - 131,000; Full time

Benefits offered by this job

Competitive Compensation

Excellent Benefits Day 1

Advancement opportunities across 29+地点

Job summary

Cleveland Brothers Equipment Co., Inc. seeks a Service Supervisor to lead Field Service and the Main Shop teams in Pennsylvania, ensuring efficient work orders and high quality delivery.

You will supervise supervisors and hourly staff, fostering strong union-management relations while upholding company policies. Responsibilities include managing service personnel, controlling expenses, meeting deadlines, coordinating warranty work, and driving customer satisfaction.

Qualifications

• Comprehensive knowledge of construction equipment repair procedures and policies.
• Strong verbal and written communication skills; ability to meet deadlines and handle multiple tasks.
• Solid computer skills with working knowledge of MS Office; ability to read and convey technical information.

Responsibilities

• Supervise service personnel and maintain good union-management relations.
• Maintain sales levels and increase sales to existing and new customers.
• Ensure customer satisfaction by identifying and resolving problems promptly.
• Manage service expenses and profitability; monitor KPI results.

Skills

Verbal communication

Written communication

Customer service orientation

Microsoft Office

Multitasking

Technical interpretation

Tools

Microsoft Office

Job description

Cleveland Brothers Equipment Co., Inc. seeks a Service Supervisor to lead Field Service and the Main Shop teams in Pennsylvania, ensuring efficient work orders and high quality delivery.

You will supervise supervisors and hourly staff, fostering strong union-management relations while upholding company policies. Responsibilities include managing service personnel, controlling expenses, meeting deadlines, coordinating warranty work, and driving customer satisfaction.