Shop Services Supervisor - Lead Repairs, Develop Team, Grow

Cleveland Brothers CAT; Ephrata (Lancaster County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Profit sharing program

Job summary

Cleveland Brothers Equipment Co., Inc., the exclusive Cat dealer in western and central Pennsylvania, northern West Virginia and western Maryland, seeks a Shop Supervisor to lead the Service and Parts Departments in shop repairs and parts supply.

You will supervise staff, coordinate with customers and manufacturers, and drive efficiency while maintaining high safety and quality standards. Strong growth opportunities across 29 locations and a competitive benefits package are offered.

Qualifications

• Five years of hands on supervisory experience within a shop environment.
• Experience with Caterpillar product lines or equivalent.
• Strong written and verbal communication and leadership abilities.
• Proficiency with MS Office, Lotus Notes and DBSi.
• Ability to manage day to day operations and schedules.

Responsibilities

• Direct activities of Service and Parts Departments to ensure efficient repair work.
• Supervise and develop department personnel and assign work.
• Respond to customer inquiries about repairs, pricing and timing.
• Schedule equipment and staff to optimize shop efficiency and costs.
• Maintain accurate records and budget recommendations.
• Foster strong union/management relations and ensure safety standards.

Skills

Supervisory experience

Communication skills

Scheduling

Problem solving

Computer literacy

Customer service

Tools

MS Office

Lotus Notes

DBSi

Job description

Cleveland Brothers Equipment Co., Inc., the exclusive Cat dealer in western and central Pennsylvania, northern West Virginia and western Maryland, seeks a Shop Supervisor to lead the Service and Parts Departments in shop repairs and parts supply.

You will supervise staff, coordinate with customers and manufacturers, and drive efficiency while maintaining high safety and quality standards. Strong growth opportunities across 29 locations and a competitive benefits package are offered.