Field Service Manager: Lead Equipment & Customer Success

Expansa; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Company-paid training and development

Career advancement opportunities

Stable, team-oriented work environment

Job summary

Expansa is seeking an experienced Field Service Manager to lead field service operations, ensure readiness of industrial water rental equipment, and provide exceptional customer support. You will oversee technicians, coordinate projects, and drive service quality across a growing operation.

This hands-on leadership role requires strong problem-solving skills, the ability to manage teams, and a commitment to safety and reliable service for customers in various industrial settings.

Qualifications

• High school diploma or equivalent.
• 5+ years of field service, industrial water treatment, or related operations.
• Leadership or management experience.
• Valid driver’s license.

Responsibilities

• Lead daily field service operations, schedules, and team performance.
• Oversee maintenance, repair, and readiness of industrial water rental equipment.
• Coordinate staffing, equipment, and resources for customer projects.
• Ensure work is completed safely, on time, and to quality standards.
• Serve as a key contact for customer needs, updates, and issue resolution.
• Troubleshoot field, equipment, and operational issues.
• Train, mentor, and develop field service employees.
• Track inventory, service records, and operational documentation.
• Drive continuous improvement in service quality and efficiency.

Skills

Leadership

Customer service

Troubleshooting

Multitasking

Mechanical/technical aptitude

Education

High school diploma or equivalent

Technical or vocational training

Relevant certifications

Tools

Pumps

Filtration

UF systems

NF systems

RO systems

DI systems

Job description

Expansa is seeking an experienced Field Service Manager to lead field service operations, ensure readiness of industrial water rental equipment, and provide exceptional customer support. You will oversee technicians, coordinate projects, and drive service quality across a growing operation.

This hands-on leadership role requires strong problem-solving skills, the ability to manage teams, and a commitment to safety and reliable service for customers in various industrial settings.