Field Service Manager: Lead Tech Teams & Safety

REIC; Edmond (OK); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Benefits package (medical/dental/vison

3 weeks PTO

9 paid holidays

401k with match

Job summary

REIC Rentals is seeking a Service Manager to lead field and shop service operations. Report to Operations Manager; you will oversee technician assignments, shop readiness, equipment maintenance, and customer service excellence in a fast-paced, client-focused environment.

The ideal candidate is a hands-on leader with 5+ years in equipment rental or related industries, strong mechanical aptitude, and proven team coaching ability. Travel may be required domestically and internationally.

Qualifications

• 5+ years of technical or field service experience, including leadership or supervisory roles in HVAC and/or heavy equipment rental industry.
• Hands-on leadership with experience supporting a high-performing service team.
• Strong mechanical aptitude and understanding of equipment maintenance and repair.
• Experienced running monthly safety meetings and DOT inspections.
• Proficient with Microsoft Office Suite and business systems (inventory, work order, or ERP tools).
• Proven track record of coaching teams, driving results, and delivering excellent customer service.
• Valid driver's license; passport required for international travel.
• Ability to lift up to 35 lbs and work in shop/field environments.

Responsibilities

• Lead, schedule, and coordinate daily service technician assignments to ensure efficient and timely deployment.
• Prepare and submit safety incident reports within 24 hours and track corrective actions to closure.
• Lead monthly safety meetings/toolbox talks with technicians, documenting attendance, topics, and follow-ups.
• Manage the truck fleet and ensure monthly safety meetings and DOT inspections completed correctly.
• Serve as the first line of technical support for troubleshooting and equipment issues.
• Maintain a safe, organized, and fully functional shop environment.
• Ensure technicians follow all safety and quality procedures.
• Oversee fleet maintenance, service documentation, and work order completion using company systems.
• Manage work assignments to achieve operational goals, including on-time service and equipment readiness.
• Collaborate with the Technical Services Director to identify and resolve field equipment issues.
• Coach and mentor technicians to build technical skill, teamwork, and customer service excellence.
• Review, approve, and close service orders and purchase requisitions within authority limits.
• Promote adherence to company policies, cost controls, and performance metrics to support profitability.
• Ensure all deployed equipment meets operational standards and is ready for service.
• Drive process improvement initiatives to enhance efficiency, safety, and service delivery.
• Represent the company with professionalism and provide exceptional customer experiences.
• Support cross-functional teams and travel as needed (domestic and international).

Skills

Equipment rental

Leadership

Mechanical aptitude

DOT inspections

Office/ERP tools

Coaching teams

Driver's license

Lift 35 lbs

Strong communicator

Education

Associate degree or technical cert

Job description

REIC Rentals is seeking a Service Manager to lead field and shop service operations. Report to Operations Manager; you will oversee technician assignments, shop readiness, equipment maintenance, and customer service excellence in a fast-paced, client-focused environment.

The ideal candidate is a hands-on leader with 5+ years in equipment rental or related industries, strong mechanical aptitude, and proven team coaching ability. Travel may be required domestically and internationally.