Field Service Manager - Installations & Team Leadership

Quenchwater; Dallas, Fort Worth (TX, TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Culligan Quench is seeking a Field Service Manager for the Garland, TX market. You will lead a team of Field Service Technicians, support the Regional Service Director, and drive customer satisfaction across service installations and inspections.

Ideal candidates have 2–5 years of management experience, OSHA training, and strong communication skills. Proficiency with ServiceMax and Salesforce is a plus; must hold a valid driver's license and be prepared for overnight travel.

Qualifications

• 2–5 years of management experience.
• Vocational technical school diploma/certification.
• Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee and tea dispensing units.
• OSHA 10-hour certified or be OSHA trained within 3-months of employment.
• Superior verbal and written communication skills.
• A valid a current driver’s license in good standing.

Responsibilities

• Manage a team of Field Service Technicians.
• Train new staff in the assigned region.
• Maintain an exceptional level of customer satisfaction by possessing superior customer management skills.
• Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed.
• Balanced management and dependable submissions of reports, paperwork and correspondences to the Regional Service Director (e.g., emails, expenses, payroll, forms).
• Support the Regional Service Director with new hires, new personnel appointments, administrative tasks and onboarding processes.
• Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary.
• Overnight travel may be required.

Skills

Management experience

Communication skills

Microsoft Office

Field service knowledge

OSHA 10 certified

Education

Vocational technical school diploma/certification

Tools

ServiceMax

Salesforce

Job description

Culligan Quench is seeking a Field Service Manager for the Garland, TX market. You will lead a team of Field Service Technicians, support the Regional Service Director, and drive customer satisfaction across service installations and inspections.

Ideal candidates have 2–5 years of management experience, OSHA training, and strong communication skills. Proficiency with ServiceMax and Salesforce is a plus; must hold a valid driver's license and be prepared for overnight travel.