Field Service Manager – Seattle, Lead Tech Team

Medium; Seattle (WA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Life Insurance

Disability

Unlimited PTO

Parental leave

Career progression

Coaching and professional development

Job summary

Culligan Quench is seeking a Field Service Manager for the Seattle market to lead a team of Field Service Technicians, ensure exceptional customer service, and support on-site installations and site surveys.

You will train staff, manage reports, and coordinate with the Regional Service Director, including on-call coverage and regional projects. Strong HVAC/plumbing knowledge preferred and travel may be required.

Qualifications

• Vocational technical school diploma/certification preferred.
• Experience with water filtration, water coolers, ice production equipment, coffee and tea dispensing units preferred.
• Prior management experience, route-based preferred.
• Experience with power tools, ladders and aerial work platforms.
• OSHA 10-hour certified or trained within 3 months of employment.
• Superior verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Fluent use of personal digital assistants (tablets and smartphones).
• Knowledge of ServiceMax and/or Salesforce a plus.
• Valid current driver’s license in good standing.
• Ability to pass a pre-employment drug screen.
• Overnight travel may be required.

Responsibilities

• Management of a team of Field Service Technicians.
• Training of new staff in the assigned region.
• Maintain an exceptional level of customer satisfaction through superior customer management.
• Plumbing, drainage and building layout and design competency for site surveys and inspections as needed.
• Balanced submissions of reports, paperwork, and correspondences to the Regional Service Director (emails, expenses, payroll, forms).
• Support the Regional Service Director with new hires, onboarding processes.
• Serve as substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary.
• Serve as designated manager for all on-call responsibilities in the region.

Skills

Verbal communication

Written communication

MS Office

ServiceMax

Salesforce

Driver's license

Education

Vocational technical school diploma/certification

Tools

ServiceMax

Salesforce

Job description

Culligan Quench is seeking a Field Service Manager for the Seattle market to lead a team of Field Service Technicians, ensure exceptional customer service, and support on-site installations and site surveys.

You will train staff, manage reports, and coordinate with the Regional Service Director, including on-call coverage and regional projects. Strong HVAC/plumbing knowledge preferred and travel may be required.