Field Service Manager - Industrial PAC & Controls

Ingersoll Rand; Pomona (CA); Hybrid; CAD 174,000 - 223,000; Full time

Job summary

Ingersoll Rand is seeking a Field Service Manager for the Industrial Compressors & Controls division based in Pomona, CA. This hybrid role oversees PAC field technicians across California and Arizona, with ~50% regional travel and occasional overnight stays.

The candidate will recruit, mentor, train, and develop the regional team while ensuring high equipment reliability and customer satisfaction. Direct centrifugal-compressor experience is preferred; candidates with strong electrical,

Qualifications

• Experience supervising teams and leading service staff.

Responsibilities

• Attract, coach, and develop service employees.
• Collaborate with service coordination to respond to customers and optimize technician utilization.
• Collaborate with sales to consult on service agreements and drive new service business.
• Maximize cash flow by timely invoicing and managing warranties and expenses.
• Maintain inventory accuracy and ensure SOX compliance.
• Ensure health, safety, and environmental compliance within the team.
• Perform other duties to support the service business.

Skills

Microsoft Office

Handheld devices

Customer service

Customer communication

Problem solving

Education

Associates or Bachelors degree in engineering, engineering technology, or business

Tools

PLCs

Controls

Microprocessors

Event-log retrieval

Software revisions

Job description

Ingersoll Rand is seeking a Field Service Manager for the Industrial Compressors & Controls division based in Pomona, CA. This hybrid role oversees PAC field technicians across California and Arizona, with ~50% regional travel and occasional overnight stays.

The candidate will recruit, mentor, train, and develop the regional team while ensuring high equipment reliability and customer satisfaction. Direct centrifugal-compressor experience is preferred; candidates with strong electrical,