Field Service Leader, Industrial Compressors & Controls (Hybrid)

Ingersoll Rand; Fontana (CA); Hybrid; USD 125,000 - 160,000; Full time

Benefits offered by this job

Company vehicle

Annual bonuses

Job summary

Ingersoll Rand seeks a Field Service Manager for Industrial Compressors & Controls, based in Pomona, CA, hybrid with travel. Lead a PAC Field Service team across CA/AZ, growing capabilities and ensuring equipment reliability for major customers.

You will recruit, coach, and develop technicians, drive service quality, and collaborate with sales on service contracts, with 50% regional travel and opportunities for training and certification.

Qualifications

• High School diploma or GED with relavant experience.
• 5+ years' experience in an industrial sales business setting.
• 3+ years' experience in supervising / managing teams of people, such as a combination of relevant experience coaching, training and mentoring as a peer-leader.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations.

Responsibilities

• Attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available.
• Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization.
• Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team.
• Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site.

Skills

Team leadership

Field service management

Industrial equipment

Travel readiness

Customer communication

Education

Associates or Bachelors degree in engineering

Tools

Microsoft Office

PLC controls

Job description

Ingersoll Rand seeks a Field Service Manager for Industrial Compressors & Controls, based in Pomona, CA, hybrid with travel. Lead a PAC Field Service team across CA/AZ, growing capabilities and ensuring equipment reliability for major customers.

You will recruit, coach, and develop technicians, drive service quality, and collaborate with sales on service contracts, with 50% regional travel and opportunities for training and certification.