Field Service Leader – Industrial Compressors & Controls

Ingersoll Rand; San Diego (CA); Hybrid; USD 96,000 - 160,000; Full time

Benefits offered by this job

Health care options

Dental & Vision

Wellness programs

Life insurance

401(k) plan

Paid time off

Employee stock grant

Other offerings

Job summary

Ingersoll Rand is seeking a Field Service Manager for Industrial Compressors & Controls with leadership responsibilities across California and Arizona. Based from Pomona, CA, the role blends field leadership with hands-on technical coaching for PAC technicians, focusing on uptime and customer impact.

You will recruit, train, and develop the regional service team, manage field operations, and engage with major manufacturing customers to drive service excellence and growth.

Qualifications

• High School diploma or GED with relavant experience.
• 5+ years' experience in an industrial sales business setting.
• 3+ years' experience in supervising / managing teams of people, such as a combination of relevant experience coaching, training and mentoring as a peer - leader.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Responsibilities

• Attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available.
• Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization.
• Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed.
• Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site.

Education

Associates or Bachelors degree in engineering, engineering technology, business

Job description

Ingersoll Rand is seeking a Field Service Manager for Industrial Compressors & Controls with leadership responsibilities across California and Arizona. Based from Pomona, CA, the role blends field leadership with hands-on technical coaching for PAC technicians, focusing on uptime and customer impact.

You will recruit, train, and develop the regional service team, manage field operations, and engage with major manufacturing customers to drive service excellence and growth.