Field Service Manager: Generator & Critical Power

Confidential; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Confidential is seeking a Field Service Manager in Austin, TX, to lead a team delivering generator maintenance and emergency response services 24/7. You will drive customer satisfaction, oversee operations, and ensure safety, quality, and budget targets are met.

The role requires 5+ years in field service with leadership experience, proficiency in generator systems, and strong scheduling and service-management skills.

Qualifications

• 5+ years of field service experience with 2+ years in a leadership role.
• Proficient in generator systems maintenance and repair.
• Valid driver’s license with clean record.

Responsibilities

• Recruit, mentor, and develop technicians.
• Oversee safe operation of vehicles, equipment, and site.
• Schedule and manage maintenance/repairs for timely completion.
• Provide on-site and remote troubleshooting assistance.
• Build strong client relationships with exceptional service and documentation.
• Uphold safety regulations and quality standards.
• Track service performance metrics and address underperformance.
• Assist budgeting and cost control to meet KPI targets.

Skills

Field service leadership

Generator maintenance

Scheduling software

Safety compliance

Driver's license

Education

Technical degree/certification

Tools

Service management platforms

Excel/Office

Job description

Confidential is seeking a Field Service Manager in Austin, TX, to lead a team delivering generator maintenance and emergency response services 24/7. You will drive customer satisfaction, oversee operations, and ensure safety, quality, and budget targets are met.

The role requires 5+ years in field service with leadership experience, proficiency in generator systems, and strong scheduling and service-management skills.