Field Service Manager

Confidential; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Confidential is seeking a Field Service Manager in Austin, TX, to lead a team delivering generator maintenance and emergency response services 24/7. You will drive customer satisfaction, oversee operations, and ensure safety, quality, and budget targets are met.

The role requires 5+ years in field service with leadership experience, proficiency in generator systems, and strong scheduling and service-management skills.

Qualifications

• 5+ years of field service experience with 2+ years in a leadership role.
• Proficient in generator systems maintenance and repair.
• Valid driver’s license with clean record.

Responsibilities

• Recruit, mentor, and develop technicians.
• Oversee safe operation of vehicles, equipment, and site.
• Schedule and manage maintenance/repairs for timely completion.
• Provide on-site and remote troubleshooting assistance.
• Build strong client relationships with exceptional service and documentation.
• Uphold safety regulations and quality standards.
• Track service performance metrics and address underperformance.
• Assist budgeting and cost control to meet KPI targets.

Skills

Field service leadership

Generator maintenance

Scheduling software

Safety compliance

Driver's license

Education

Technical degree/certification

Tools

Service management platforms

Excel/Office

Job description

The Field Service Manager is responsible for the day-to-day operations and leadership of the field service team, ensuring the delivery of high-quality generator maintenance and emergency response services to customers 24/7/365. The primary goal of this role is to ensure that all customer power systems are well-maintained, ready for emergency response, and continuously performing at optimal levels. This includes leading a team of technicians, managing service coordination, fostering customer relationships, and ensuring adherence to safety, quality, and budgetary standards.

Key Responsibilities

• Recruit, manage, and mentor technicians, ensuring effective training and performance
• Oversee the safe operation, maintenance, and security of vehicles, equipment, and site
• Schedule and manage maintenance and repairs to ensure timely completion and customer satisfaction
• Provide troubleshooting assistance on-site and remotely
• Build strong client relationships with exceptional service, communication, and documentation
• Uphold service quality standards and compliance with safety regulations
• Track and analyze service performance metrics, addressing underperformance
• Support budgeting and cost controls to achieve financial and KPI targets

Requirements

• At least 5 years of field service experience, including 2+ years in a leadership role
• Proficient in the maintenance and repair of generator systems or similar equipment
• A degree or certification in a relevant technical field (e.g., engineering, electrical systems) is preferred, but not mandatory
• Proficient in scheduling software, service management platforms, and standard office tools (Excel, Word, etc.
• Relevant certifications in safety, technical fields, or field service management are a plus
• Must have a valid driver’s license and a clean driving record