Field Service Manager (Equipment) — Lead Ops & Customer Success

D2B Groups; Garner (IA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Company vehicle

Compensation: $80-110k base salary + 2

Job summary

D2B Groups in Garner, IA seeks a Field Service Manager to oversee the daily operations of the service department and drive service delivery excellence. You will lead a team of service professionals, schedule activities, monitor quality, and manage customer relations while ensuring compliance with company policies and industry standards.

You will also train and develop your team to maintain high performance, implement process improvements, and contribute to ongoing field service optimization in a

Qualifications

• Bachelor's degree in Business Administration, Management, or related field preferred.
• Minimum of 5 years experience in service management or related roles preferred.
• Proven leadership with ability to manage and motivate teams.
• Strong communication and interpersonal skills.
• Experience in process optimization and performance management.
• Ability to handle customer relations and resolve issues effectively.
• Proficiency with service management software and tools.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Schedule service activities and coordinate daily operations of the service department.
• Monitor service quality and manage customer relationships to ensure satisfaction.
• Drive process improvements to enhance operational efficiency.
• Train and develop the service team to maintain high performance.
• Oversee workflows and ensure compliance with company policies and industry standards.

Skills

Leadership

Organizational skills

Customer-centric

Communication skills

Problem-solving

Education

Bachelor's degree in Business Administration/Management

Job description

D2B Groups in Garner, IA seeks a Field Service Manager to oversee the daily operations of the service department and drive service delivery excellence. You will lead a team of service professionals, schedule activities, monitor quality, and manage customer relations while ensuring compliance with company policies and industry standards.

You will also train and develop your team to maintain high performance, implement process improvements, and contribute to ongoing field service optimization in a