Field Service Excellence Leader — Equipment Support

AIDA Engineering, Ltd.; Dayton (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

AIDA-America Corp. seeks a Customer Service Leader to maintain world‑class service relations, coordinating field service engineers, scheduling installations, warranties, and preventative maintenance while ensuring customer satisfaction.

The role emphasizes a proactive, communicative leader who can balance customer needs with company priorities and drive service excellence across the organization.

Qualifications

• Bachelor's degree in Mechanical Engineering or equivalent combination of education and experience.
• Experience in field service for electro-mechanical capital equipment.
• Experience with metal forming equipment installation and repair.
• First responder, balance customer demands and company priorities to ensure customer satisfaction.
• Excellent oral, written, and interpersonal skills.

Skills

Field service coordination

Customer relations

Communication skills

Interpersonal skills

Dispatching

Problem solving

Education

Bachelor's degree in Mechanical Engineering

Job description

AIDA-America Corp. seeks a Customer Service Leader to maintain world‑class service relations, coordinating field service engineers, scheduling installations, warranties, and preventative maintenance while ensuring customer satisfaction.

The role emphasizes a proactive, communicative leader who can balance customer needs with company priorities and drive service excellence across the organization.