Field Service Manager (Equipment)

D2B Groups; Garner (IA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Company vehicle

Compensation: $80-110k base salary + 2

Job summary

D2B Groups in Garner, IA seeks a Field Service Manager to oversee the daily operations of the service department and drive service delivery excellence. You will lead a team of service professionals, schedule activities, monitor quality, and manage customer relations while ensuring compliance with company policies and industry standards.

You will also train and develop your team to maintain high performance, implement process improvements, and contribute to ongoing field service optimization in a

Qualifications

• Bachelor's degree in Business Administration, Management, or related field preferred.
• Minimum of 5 years experience in service management or related roles preferred.
• Proven leadership with ability to manage and motivate teams.
• Strong communication and interpersonal skills.
• Experience in process optimization and performance management.
• Ability to handle customer relations and resolve issues effectively.
• Proficiency with service management software and tools.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Schedule service activities and coordinate daily operations of the service department.
• Monitor service quality and manage customer relationships to ensure satisfaction.
• Drive process improvements to enhance operational efficiency.
• Train and develop the service team to maintain high performance.
• Oversee workflows and ensure compliance with company policies and industry standards.

Skills

Leadership

Organizational skills

Customer-centric

Communication skills

Problem-solving

Education

Bachelor's degree in Business Administration/Management

Job description

We are seeking a dedicated Field Service Manager to join our cllient's growing team. In this role, you will oversee the daily operations of our service department, ensuring efficient service delivery and excellent customer satisfaction. You will lead and coordinate a team of service professionals, manage workflows, and ensure compliance with company policies and industry standards.

Your responsibilities will include scheduling service activities, monitoring service quality, managing customer relationships, and driving process improvements to enhance operational efficiency. You will also play a key role in training and developing your team to maintain high performance and service excellence.

The ideal candidate will demonstrate strong leadership, excellent organizational skills, and a customer-centric approach. Experience in service management is essential to succeed in this position.

• Bachelor's degree in Business Administration, Management, or a related field preferred
• Minimum of 5 years experience in service management or related roles preferred
• Proven leadership skills with the ability to manage and motivate teams
• Strong communication and interpersonal skills
• Experience in process optimization and performance management
• Ability to handle customer relations and resolve issues effectively
• Proficiency with service management software and tools
• Strong problem-solving and decision-making abilities

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Company vehicle
• Compensation: $80-110k base salary + incentives