Field Service Manager for Heavy Equipment & Remote Teams

Stowers Machinery Corporation; Knoxville (TN); In loco; USD 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

Stowers Machinery Corporation seeks an experienced Service Manager to oversee field service operations, deliver accurate quotes, and review work orders for billing accuracy. The role focuses on customer satisfaction, safety compliance, and collaboration across departments.

Ideal candidates have 5+ years in heavy equipment service, strong communication skills, and the ability to lead, develop, and evaluate service personnel while aligning with corporate goals.

Competenze

• Experience in field service management with customer-facing responsibilities.
• Excellent verbal and written communication; ability to present to diverse teams.
• Strong organizational, time management and multitasking abilities.
• Ability to review and manage multiple work orders and service reports.
• Ability to work independently and as part of a team.

Mansioni

• Establish and communicate job expectations, accurate quotes and time estimates.
• Establish, model and reinforce safety practices in line with company policy.
• Model collaborative problem solving to align service activities with business goals.
• Provide status reports on all open work orders to the Service Manager.
• Review monthly service operations branch statements to track progress.
• Coordinate safety programs and assist in development of service personnel.
• Perform other duties as assigned.

Conoscenze

Field service management

Communication skills

Verbal and written comms

Organizational skills

Analytical thinking

Problem solving

Team collaboration

Independent work

Formazione

High School diploma or GED

Descrizione del lavoro

Stowers Machinery Corporation seeks an experienced Service Manager to oversee field service operations, deliver accurate quotes, and review work orders for billing accuracy. The role focuses on customer satisfaction, safety compliance, and collaboration across departments.

Ideal candidates have 5+ years in heavy equipment service, strong communication skills, and the ability to lead, develop, and evaluate service personnel while aligning with corporate goals.