Field Service Manager

Myrick Recruiting, LLC; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Myrick Recruiting, LLC is partnering with a client to fill a Field Services Manager role in Houston with 30% travel. The role oversees day-to-day field operations, technician scheduling, inventory management, and service delivery to ensure efficiency and high customer service.

The ideal candidate is a proactive, detail-oriented leader who thrives in a fast-paced environment, can prioritize competing demands, and can improve operational processes.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 5+ years of experience in operations, logistics, field service, dispatch, or service management.
• Experience supervising or coordinating field personnel.
• Strong organizational and planning skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities simultaneously.
• Advanced proficiency with Microsoft Office, particularly Excel.

Responsibilities

• Manage daily field operations and technician schedules.
• Dispatch and coordinate service requests based on priority, location, and technician availability.
• Monitor daily workload and adjust schedules as priorities change.
• Ensure service requests are completed accurately and on time.
• Coordinate emergency service calls and schedule changes.
• Review operational performance and identify opportunities for improvement.
• Maintain accurate operational records and reporting.

Skills

Operations management

Logistics coordination

People supervision

Communication skills

Analytical thinking

Prioritization

Excel proficiency

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Excel

Job description

Myrick Recruiting is partnering with a client that is a leading provider of with state of the art security solutions. The open role is a Field Services Manager position for a position in Houston with 30% travel

The FS Manager is responsible for coordinating the day-to-day execution of field operations, technician scheduling, inventory management, and service delivery. This individual ensures operational activities are executed efficiently while maintaining high standards of customer service, organization, and accountability.

The ideal candidate is a proactive, detail-oriented leader who thrives in a fast-paced environment, can effectively prioritize competing demands, and enjoys improving operational processes.

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Operations Management

• Manage daily field operations and technician schedules.
• Dispatch and coordinate service requests based on priority, location, and technician availability.
• Monitor daily workload and adjust schedules as priorities change.
• Ensure service requests are completed accurately and on time.
• Coordinate emergency service calls and schedule changes.
• Review operational performance and identify opportunities for improvement.

Inventory & Warehouse Management

• Maintain accurate inventory across multiple warehouse locations.
• Oversee inventory replenishment and equipment availability.
• Manage equipment assigned to field personnel.
• Coordinate inventory transfers between warehouses and technicians.
• Investigate inventory discrepancies and implement corrective actions.
• Support inventory audits and cycle counts.

Team Coordination

• Serve as the primary operational resource for field personnel.
• Provide guidance and support throughout the workday.
• Coordinate with internal departments to ensure seamless service execution.
• Assist with onboarding and training of new field personnel.
• Promote accountability and adherence to operational procedures.

Administrative & Reporting

• Review service documentation for completeness and accuracy.
• Monitor open work and aging service requests.
• Prepare operational reports and performance metrics.
• Maintain accurate operational records.
• Assist in developing and improving operational procedures.

Cross-Functional Collaboration

• Work closely with Sales, Customer Support, Procurement, Project Management, and Leadership to coordinate service activities.
• Support special projects and operational initiatives.
• Coordinate with vendors and subcontractors as needed.

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Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 5+ years of experience in operations, logistics, field service, dispatch, or service management.
• Experience supervising or coordinating field personnel.
• Strong organizational and planning skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities simultaneously.
• Advanced proficiency with Microsoft Office, particularly Excel.

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Preferred Experience

• Field service operations.
• Logistics or transportation.
• Inventory and warehouse management.
• Scheduling and dispatch.
• Service-based organizations.
• ERP, CRM, or field service software.
• KPI reporting and operational analytics.

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Success in This Role

The successful candidate will:

• Maintain organized and efficient daily operations.
• Keep technician schedules optimized.
• Ensure inventory accuracy and equipment availability.
• Respond quickly to operational issues.
• Improve processes and operational efficiency.
• Deliver excellent support to field personnel.
• Build strong relationships across departments.

Take ownership of operational challenges and drive them