Field Services Supervisor (EM25165)

TMEIC Corporation; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A global technology solutions provider is looking for a Field Services Supervisor to develop and lead a field engineering organization in Houston, TX. The ideal candidate will manage key projects while ensuring team compliance with business processes. Required qualifications include a Bachelor's degree in Engineering, at least 2 years of management experience in relevant fields, and proficiency in project management and Microsoft Office tools. This role may involve travel up to 50%.

Qualifications

• Bachelor's degree in Engineering or related field.
• 2+ years of related management experience.
• Proficiency in MS Office and project management tools.

Responsibilities

• Build and lead a team for successful project execution.
• Manage field engineering budgets effectively.
• Ensure compliance with business and technical processes.

Skills

Team Leadership

Project Management

Interpersonal Skills

Communication Skills

Analytical Skills

Education

Bachelor of Science in Electrical, Electronic, Mechanical or Computer Engineering

Tools

Microsoft Office Suite

Project Management Software

ERP Business System

Job description

Job #

EM25165

Job Title

Field Services Supervisor

Office Location

Houston, TX preferred

Business Function/Department

Energy & Infrastructure Solutions / Field Engineering

Sales Territory, if applicable

N/A

General Role Description

Develop and maintain a field engineering organization to meet Mid-Range Plan (MRP) commitments within a set of capita and human resources on a rolling 12 - 16-month time horizon.

Role Accountabilities

• Build and lead a team of committed and capable employees to ensure successful commissioning and services of products and systems delivered to clients.
• Implement and monitor a process for efficient resource assignments for field services on projects.
• Develop, monitor and manage field engineering capitalization budgets to meet business targets.
• Implement and manage the process to acquire and monitor key information on project performance, for example, sales, costs, margin and schedules, on assigned projects.
• Recommend adjustments to field services execution plans as needed to ensure project margins targets are achieved.
• Implement and manage a process to provide project status updates to business and functional units, and customers, and proactively recommend improvements.
• Identify opportunities, initiate and lead process improvement initiatives in the organization.
• Monitor skill base within the team and report opportunities for skills improvement to immediate manager.
• Ensure the skills database is accurate and current.
• Ensure team members possess the knowledge and are trained to meet current and future needs per the business unit (BU) MRP.
• Ensure client issues are resolved at job site if necessary. Escalate to appropriate management as needed.
• Cooperate with other functional groups and other group companies to ensure projects are executed successfully.
• Monitor and ensure compliance to business and technical processes.

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager.
• Give earliest notice when work cannot be delivered as specified.
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager.
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment.
• Comply with all Company policies, practices, and procedures and all regulations and laws.
• Recommend viable improvements proactively.
• Ensure effective utilization of business tools and processes.

Manager Accountabilities

• Build and lead a team of committed and capable employees.
• Plan for, appropriately assign, resource, and integrate the work of the team.
• Lead, expect, and implement continuous improvement.
• Own the output of the team.
• Ensure team members fulfill functional and general employee accountabilities.
• Exercise effective managerial leadership to include:
• Two-way managerial team working.
• Fair and just treatment of direct reports.
• Context setting.
• Planning.
• Task assignment.
• Ongoing performance management.
• Coaching.
• Selection and orientation.
• De-selection and dismissal.

Minimum Qualifications

• Bachelor of Science in Electrical, Electronic, Mechanical or Computer Engineering or related field or equivalent via education and/or experience.
• 2 years of program/project management, engineering management, or other related management experience.
• 2 years of experience specifying, designing and/or commissioning electrical and automation systems for metals, material handling, paper, or general industries.
• Demonstrated success leading teams to accomplish business goals.
• Demonstrated successful working relationships with customers, suppliers, and other internal and external contacts.
• Demonstrated successful and positive leadership, interpersonal, organizational, administrative, and communication skills.
• Demonstrated continuous improvement in areas of responsibility.
• Proficiency in Word, Excel, PowerPoint, Outlook, a project management software, and an ERP business system.
• Availability to travel domestically and internationally, approximately 50%, sometimes on short notice.

Preferred Qualifications

• Demonstrated success leading remotely located teams.
• Demonstrated experience in the review of commercial terms and conditions of large value services contracts to ensure risk to business is at acceptable levels.
• Demonstrated success managing financial results to plan in a manufacturing or industrial services environment.
• Proficiency in MS Projects, PowerBI, and Oracle.