Field Service Manager

Essintial Enterprise Solutions; Harrisburg (Dauphin County); On-site; USD 90,000 - 120,000; Full time

Job summary

Essintial Enterprise Solutions is seeking a Field Service Manager to oversee day-to-day IT field service operations in Harrisburg. You will coordinate field activities, ensure SLA adherence, and monitor service quality and safety across customer sites.

The role requires strong organizational skills, experience with enterprise IT deployments, and effective communication with cross-functional teams. On-site position with occasional site visits as needed.

Qualifications

• Experience leading IT field service teams and multi-site delivery.
• Ability to interpret and manage SLAs and drive improvements.
• Strong organizational and project coordination skills.
• Excellent communication with technicians, customers, and stakeholders.
• Experience with enterprise IT hardware deployments and installations.

Responsibilities

• Oversee day-to-day IT field service operations and technician performance.
• Coordinate and schedule field service activities across multiple sites.
• Ensure adherence to SLAs, service quality, and safety standards.
• Collaborate with logistics, help desk and project teams for deployments.
• Track KPIs, resolve escalations, and coach team members.
• Support rollout leadership and continuous improvement initiatives.

Skills

Field service management

Schedule coordination

SLA management

Performance metrics

Quality improvements

Communication skills

Education

High school diploma

Associate degree

Bachelor’s degree

Tools

Ticketing systems

Service management

Job description

Company Description

Essintial Enterprise Solutions is a full-service IT operations partner that helps multi-location businesses scale, support, and simplify their technology environments. The company delivers nationwide field service, logistics, technical support, and on-demand IT staffing, operating as an extension of clients’ internal teams. Essintial’s connected service model focuses on speed, visibility, and measurable results, supporting organizations ranging from 10 to 10,000 sites. Services include SLA-backed field support, deployment and installations, procurement and staging, help desk solutions, and project management to keep operations running efficiently.

Role Description

The Field Service Manager is a full-time, on-site role based in Harrisburg, SD, responsible for overseeing day-to-day IT field service operations and technician performance. This position coordinates and schedules field service activities, ensures adherence to SLAs, and monitors service quality and safety standards. The role involves collaborating with logistics, help desk, and project teams to support deployments, installations, and ongoing maintenance at customer sites. The Field Service Manager tracks key performance metrics, resolves escalated service issues, and provides coaching, training, and feedback to team members. This role also contributes to continuous improvement initiatives, supports rollout leadership, and maintains strong relationships with customers and internal stakeholders.

Qualifications

• Experience managing IT field service teams, coordinating schedules, and overseeing multi-site service delivery.
• Knowledge of IT hardware deployment, installations, and basic troubleshooting in enterprise environments.
• Ability to interpret and manage SLAs, monitor performance metrics, and drive service quality improvements.
• Strong organizational and project coordination skills to support rollouts, logistics, and on-site activities.
• Effective communication and interpersonal skills for working with technicians, customers, and cross-functional teams.
• Proficiency with service management or ticketing systems and standard office productivity tools.
• Demonstrated problem-solving skills, sound judgment, and the ability to manage escalations under time constraints.
• Prior experience in IT services, managed services, or operations management is highly beneficial.
• High school diploma required; an associate or bachelor’s degree in a related field (e.g., IT, business, operations) is preferred.
• Veterans encouraged to apply
• Ability to work on-site in Harrisburg, PA, and, when needed, visit customer locations.