Field Service Manager

D2B Groups; Bridgeport (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Job summary

D2B Groups in Bridgeport, CT is seeking a Field Service Manager to lead a team of technicians and ensure high quality service delivery on-site. You will oversee scheduling, dispatch, service requests, and coordination with customers and other departments.

The ideal candidate has 3+ years of field service management, strong leadership, excellent communication, and a data-driven mindset to monitor KPIs and drive improvements. Health and retirement benefits are offered.

Qualifications

• 3+ years of experience managing field service operations.
• Experience with mechanics and heavy equipment preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data, identify trends, and implement process improvements.
• Knowledge of industry best practices and regulatory requirements.
• Customer-focused mindset and commitment to delivering exceptional service.

Responsibilities

• Schedule and dispatch field service technicians.
• Manage service requests and coordinate with customers and other departments.
• Identify areas for operational improvement and implement process changes.
• Monitor KPIs, analyze data, and provide regular reports to senior management.

Skills

Field service management

Leadership

Data analysis

Customer service

Scheduling & dispatch

Regulatory compliance

Job description

As a Field Service Manager, you will play a crucial role in overseeing and managing the field service operations of the company. You will be responsible for leading a team of field service technicians, ensuring efficient and high-quality service delivery to our customers. Your main responsibilities will include scheduling and dispatching technicians, managing service requests, and coordinating with customers and other departments to ensure a seamless service experience.

You will be responsible for identifying areas of improvement in the field service operations and implementing strategies to enhance productivity, customer satisfaction, and overall service quality. Additionally, you will monitor key performance indicators, analyze data, and provide regular reports to senior management.

The ideal candidate for this role has a strong background in field service management, exceptional organizational and leadership skills, and a customer-focused mindset. If you are a proactive problem solver with a passion for improving processes and delivering exceptional service, we would love to hear from you.

• 3+ years of previous experience managing field service operations required

• Experience with mechanics and heavy equipment preferred

• Strong leadership and team management skills

• Excellent communication and interpersonal skills

• Ability to analyze data, identify trends, and implement process improvements

• Knowledge of industry best practices and regulatory requirements

• Customer-focused mindset and commitment to delivering exceptional service

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)