Service Manager

Spectrum Search Group; Spokane, Coeur d'Alene (WA, ID); On-site; USD 75,000 - 110,000; Full time

Job summary

Spectrum Search Group seeks a hands-on Service Manager to oversee field operations and develop high-performing teams across multiple service lines. The role focuses on daily operations, staffing, scheduling, and ensuring exceptional customer service with a safety-first culture.

Ideal candidates will have 3+ years of leadership experience in field services (lawn care, pest control, landscaping, HVAC, plumbing, electrical, or facilities services) and a track record of improving productivity and

Qualifications

• 3+ years of leadership experience managing technicians, service crews, or field employees.
• Strong background in daily operations, production management, and workforce planning.
• Experience with routing, scheduling, labor management, and KPI-driven performance.

Responsibilities

• Oversee daily field operations, scheduling, routing, and workforce planning.
• Monitor productivity, service quality, and technician performance; conduct field audits and site inspections.
• Resolve customer concerns to ensure exceptional service delivery and satisfaction.
• Manage equipment, fleet, inventory, and department resources.
• Drive a culture of accountability, safety, and continuous improvement.

Skills

Leadership

Operations management

Routing & scheduling

Customer service mindset

Job description

Service Manager | Field Operations Leader

Are you a hands-on leader who thrives in fast-paced, service-driven environments? We're partnering with a growing organization seeking an experienced Service Manager to oversee field operations, develop high-performing teams, and drive operational excellence across multiple service lines.

This role is ideal for leaders with experience managing technicians, route-based operations, field service teams, lawn care, pest control, landscaping, HVAC, plumbing, electrical, facilities services, or similar service-focused organizations.

What You'll Do

Lead & Develop Teams

• Recruit, hire, coach, and develop field technicians and supervisors
• Build a culture focused on accountability, safety, and customer satisfaction
• Conduct performance reviews and support employee growth and advancement
• Ensure teams maintain all required certifications, licenses, and training
• Manage staffing levels to meet seasonal and operational demands

Drive Operational Excellence

• Oversee daily operations, scheduling, routing, and workforce planning
• Monitor productivity, service quality, and technician performance
• Conduct field audits and site inspections to ensure quality standards are met
• Resolve customer concerns and ensure exceptional service delivery
• Manage equipment, fleet, inventory, and department resources

What We're Looking For

• 3+ years of leadership experience managing technicians, service crews, or field employees
• Strong background in daily operations, production management, and workforce planning
• Experience with routing, scheduling, labor management, and KPI-driven performance
• Proven ability to hire, train, coach, and develop successful teams
• Strong customer service mindset with the ability to resolve issues quickly
• Experience managing budgets, productivity, and operational performance
• Excellent communication and leadership skills
• Valid driver's license and safe driving record