Field Service Leader - Elevate Customer Satisfaction & Efficiency

RG&T Solutions; Appleton (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

RG&T Solutions in Wisconsin is seeking a Service Manager to oversee service personnel, coordinate customer and dealer assistance, and drive efficient service operations. You will collaborate with manufacturing, engineering, sales, and quality teams to identify recurring problems and pursue improvements while ensuring safety and teamwork across all service activities.

The role focuses on enhancing customer satisfaction through process improvements and a culture of continuous improvement and

Qualifications

• Manufacturing or field-service experience.
• Strong leadership, communication, and coordination skills.
• Customer-focused mindset and commitment to quality service outcomes.

Responsibilities

• Oversee and support service personnel; coordinate customer and dealer assistance.
• Manage service operations, escalations, and resolution of product and installation issues.
• Collaborate with manufacturing, engineering, sales, and quality teams to identify recurring problems and opportunities for improvement.
• Improve service processes to enhance efficiency and strengthen customer satisfaction.
• Ensure safety, integrity, teamwork, and continuous improvement across service activities.

Skills

Field-service exp

Leadership

Communication

Coordination

Customer-focused

Job description

RG&T Solutions in Wisconsin is seeking a Service Manager to oversee service personnel, coordinate customer and dealer assistance, and drive efficient service operations. You will collaborate with manufacturing, engineering, sales, and quality teams to identify recurring problems and pursue improvements while ensuring safety and teamwork across all service activities.

The role focuses on enhancing customer satisfaction through process improvements and a culture of continuous improvement and