Field Service Operations Leader | Drive Customer Impact & Growth

Rivian Automotive; Nashville (TN); On-site; USD 97,000 - 129,000; Full time

Benefits offered by this job

Health insurance

401(k) Plan

Employee Stock Purchase Program

Paid vacation

Paid sick leave

Disability insurance

Job summary

Rivian Automotive in Tennessee is seeking a Service Operations Manager with a passion for customers and a bias for action. You will lead local service operations, drive performance metrics, and partner with Service Operations, Sales, Retail and Delivery teams to continuously improve field service.

The role emphasizes safety, process discipline and team development. You will build and maintain a high-morale, customer-focused team of technicians, advisors and parts staff while ensuring standards,

Qualifications

• Bachelor’s degree or equivalent work experience.
• Direct impact on scalability in a complex organization.
• Experience managing remote service teams and driving performance.
• Excellent verbal and written communication skills.
• Strong planning and organizational abilities with a focus on operational excellence.
• Detail oriented with analytical and interpersonal skills.
• Proven administrative experience and proficient computer skills.

Responsibilities

• Accountable for managing P&L, WIP and customer experience as measured by NPS.
• Lead local operations with servant leadership and a hands-on mindset.
• Ensure programs and processes align with Rivian objectives and compliance.
• Coordinate high-value inventory reconciliation and cross-functional collaboration.
• Develop and maintain a customer-centric service center team culture.

Skills

P&L management

Leadership

Servant leadership

Operations management

Cross-functional

Communication

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Rivian Automotive in Tennessee is seeking a Service Operations Manager with a passion for customers and a bias for action. You will lead local service operations, drive performance metrics, and partner with Service Operations, Sales, Retail and Delivery teams to continuously improve field service.

The role emphasizes safety, process discipline and team development. You will build and maintain a high-morale, customer-focused team of technicians, advisors and parts staff while ensuring standards,