Field Service Lead - Electrical Start-up & Team Mentor

Industrial Electric Mfg. (IEM); Michigan Center (MI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Industrial Electric Mfg. (IEM) is seeking a Field Service Lead to manage a team of field service technicians and engineers, overseeing start-up, commissioning, troubleshooting, and maintenance at multiple customer sites.

The role combines hands-on field responsibilities with leadership of approximately 8 technicians across 2-6 active sites, with travel up to 75%. A strong technical background in electrical distribution and protective equipment is required, along with supervisory experience.

Qualifications

• Associate degree or equivalent in power distribution systems or related field.
• Minimum of 2 years field service experience with start-up and commissioning of electrical equipment.
• Experience with switchgear, electrical distribution systems, and control systems preferred.
• Familiarity with LOTO procedures and safety standards.
• Prior supervisory or lead-level experience preferred.
• Strong teamwork and communication skills.
• Ability to work independently with minimal supervision.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Lead and coordinate start-up and commissioning activities for electrical equipment across multiple customer sites, ensuring on-time completion and minimizing open issues.
• Provide daily supervision, mentorship, and training to field service technicians.
• Serve as the technical lead, offering product expertise and advanced troubleshooting guidance to technicians and engineers.
• Travel to IEM manufacturing or field service facilities as required to participate in or lead training activities, factory witness tests, and shop testing.
• Identify project risks that may affect subordinate technicians and report these risks to management for action.
• Work on-site to complete start-up/commissioning, resolve punch list items, and ensure paperwork deliverables are met.
• Coordinate with commercial and administration teams for requests outside the start-up/commissioning scope.
• Ensure technicians have required tools, materials, and documentation to perform work effectively at each site.
• Report product or quality concerns and collaborate with production and engineering to address deficiencies.
• Schedule additional field resources with Division Manager and Field Service Manager to cover service needs.
• Perform other duties as assigned by management.

Skills

Team Leadership

Technical Expertise

Planning & Coordination

Customer Focus

Problem-Solving & Decision-Making

Safety & Compliance

Communication & Collaboration

Organization & Execution

Education

Associate degree

Job description

Industrial Electric Mfg. (IEM) is seeking a Field Service Lead to manage a team of field service technicians and engineers, overseeing start-up, commissioning, troubleshooting, and maintenance at multiple customer sites.

The role combines hands-on field responsibilities with leadership of approximately 8 technicians across 2-6 active sites, with travel up to 75%. A strong technical background in electrical distribution and protective equipment is required, along with supervisory experience.