Field Service & Inventory Specialist (On-Site)

W.W. Grainger, Inc.; Peoria (IL); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition reimbursement

Employee discounts

Student loan refinancing

Financial counseling

Maternity/paternity leave

Job summary

W.W. Grainger, Inc. is seeking an On-Site Service Representative for full-time work in Mapleton, IL. The role focuses on stocking and managing customer inventories, delivering strong service, and supporting Grainger's KeepStock program through on-site visits.

You will follow routes, resolve issues, and collaborate with sales partners to expand Grainger offerings while ensuring safety and operational standards at each location.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/or work in difficult positions.
• Collaboration and problem-solving skills.
• Handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Job description

W.W. Grainger, Inc. is seeking an On-Site Service Representative for full-time work in Mapleton, IL. The role focuses on stocking and managing customer inventories, delivering strong service, and supporting Grainger's KeepStock program through on-site visits.

You will follow routes, resolve issues, and collaborate with sales partners to expand Grainger offerings while ensuring safety and operational standards at each location.