Field Service Installer Tech I — Grow with Island Connectivity

Docomo Pacific, Inc; Tamuning (GU); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Paid time off

Training & development

Job summary

Docomo Pacific, Inc. seeks a Service Installer Tech I (FieldTechnicalWireline) to install, troubleshoot, and repair CATV, internet, and VoIP services from the distribution tap to customers’ homes or offices. You’ll guide customers on using equipment and ensure safe, reliable connections.

This full-time role requires a high school diploma, Guam chauffeur license, outdoor work, and ability to lift 75 lbs. You’ll work rotating shifts, comply with OSHA/NEC, and collaborate with a team to keep island

Qualifications

• High school diploma or GED required.
• Experience or ability to work outdoors, climb ladders, and operate safety equipment per OSHA/NEC guidelines.
• Good communication skills and ability to explain tech to customers in simple terms.

Responsibilities

• Install, troubleshoot, and repair CATV, internet, and VoIP services from the distribution tap to the customer’s home or office.
• Educate customers on how to use digital boxes, modems, and phone systems.
• Perform new installations, disconnects, reconnects, and wiring with professional results.
• Monitor and repair CATV leakage, audit connections, and document repairs.
• Support customers with service upgrades or new product sales.
• Respond to outages and after-hours calls on a rotating basis.
• Prioritize safety and adhere to company guidelines.

Skills

Customer service

Problem solving

Communication

Safety awareness

Education

High school diploma or GED

Tools

Digital Multi Meter (DMM)

Signal Level Meter (SLM)

Job description

Docomo Pacific, Inc. seeks a Service Installer Tech I (FieldTechnicalWireline) to install, troubleshoot, and repair CATV, internet, and VoIP services from the distribution tap to customers’ homes or offices. You’ll guide customers on using equipment and ensure safe, reliable connections.

This full-time role requires a high school diploma, Guam chauffeur license, outdoor work, and ability to lift 75 lbs. You’ll work rotating shifts, comply with OSHA/NEC, and collaborate with a team to keep island