Next Gen Services Technician - Honolulu, HI

Hawaiian Telcom; Honolulu (HI); On-site; USD 79,658,000 - 113,213,000; Full time

Job summary

Hawaiian Telcom is seeking a field service technician to install and repair fiber and copper services for residential and business customers in Honolulu. You will install equipment, configure networks, explain usage, and document work in real time while coordinating with customers and other vendors.

The role involves regional travel, outdoor work in varying conditions, safety adherence, and occasional overtime. Valid driver’s license and strong communication skills are required.

Qualifications

• Tests - Results obtained in standard tests for this position must meet minimum requirements established by the testing program.
• Physical Demands - Ability to identify and distinguish tones/levels; colors; work in confined areas; lift and carry tool boxes, drop wire, parts containers and installation loads; climb poles/ladders; set-up ladders.
• Mental Demands - Requires alertness and attention to detail; valid driver's license; ability to obtain security clearances; positive attitude and work ethic.
• Working Conditions - Indoor-outdoor work; adverse weather; overtime; travel between islands as needed.

Responsibilities

• Installs Fiber and copper services to homes and businesses; discusses service needs with customers and makes recommendations.
• Installs, rearranges, and removes structured wiring and cables (CAT3/5e/6, COAX, Fiber); sets up gateways, set-top boxes, and TV services.
• Assists customers with Wifi configuration and network assessment.
• Uses test equipment and power tools to verify wiring, bonding, light readings, Internet speeds, and wireless coverage.
• Records work data on orders via mobile devices.
• Interfaces with customers and coordinates with other vendors; provides status updates.
• Performs multi-dwelling unit upgrades and reports scope changes to management.

Skills

Fiber installation

Customer service

Troubleshooting

Electrical safety

Tools

Test equipment

Power tools

Handheld tablet

Job description

Job Description

Primary Purpose

Installs and Repairs fiber, and copper services to residential and business customers. Installs Fiber and High speed internet Equipment. Locates trouble, repairs or replaces lines. Instructs customers in use of equipment. Performs other related, marginal duties as required.

Essential Duties/Functions

Duties include but are not limited to the following:

• Installs Fiber and copper services to customers' homes or business firms; discusses service needs with customers and makes recommendations as appropriate; instructs customer on the use of HTTV, HSI, and Telephone equipment
• Installs, rearranges, and removes various, types/categories of structured wires and cables including, but not limited to CAT3, CAT5e, CAT6, COAX, and Fiber Optic; installs optical network terminals, residential gateways, ethernet switches, wireless and non wireless set top boxes, and training Television services to customers
• Assists Customers with Wifi network configuration, customization, and assessment
• Uses a variety of test equipment and power tools to verify proper wiring, cabling bonding, and ground installations, as well as correct light readings, hsi speed and wireless coverage
• Labels, pulls and dresses various types/categories of structured wires and cables including but not limited to CAT3, CAT5e, CAT6, COAX, and Fiber Optic
• Installs lines for data and other forms of communications, using fiber /copper e.g. 2 wire/4 wire, TTY, data circuits, alarm circuits; performs work station outlets including but not limited to jacks, blocks, panels, connectors etc., to include mechanical and fusion splicing
• Terminates various types/categories of structured wires and cables including but not limited to CAT3, CAT5e, CAT6, COAX, Fiber Optic, etc.
• Records work assignment data on records and orders using cellular phone, handheld tablet, computer desktop or laptop
• Makes recommendations to customers on additional Services, HSI, TV, VOICE; performs onsite prefields
• Interfaces with customer contacts and end users and works with other vendors when required provides customer with status updates and informs customer of any changes, issues or concerns
• Performs multi-dwelling unit upgrades and/or change over in services; reports any project scope changes, issues or concerns to management leadership
• Operates company vehicle to travel to daily work sites
• Performs additional duties and task as required by the company
• Abides by company safety practices and policies

Employee Qualifications

• Tests - Results obtained in standard tests for this position must meet minimum requirements established by the testing program
• Physical Demands:
  • Ability to identify and distinguish tones/levels
  • Ability to identify and distinguish colors
  • Ability to work in confined areas
  • Ability to lift and carry tool boxes, drop wire, parts containers and installation loads
  • Ability to climb poles/ladders
  • Ability to lift, carry, set-up, climb and take down ladders
• Mental Demands:
  • Requires alertness and attention to detail
  • Valid driver's license; must be able to operate manual transmission
  • Ability to obtain various security clearances
  • Positive attitude and work ethic under all types of conditions
• Working Conditions:
  • Indoor-outdoor work; exposed to adverse weather conditions, confined work areas. dust, noise, dirt, irate customers, etc.
  • Weekday, weekend and holiday work tours including day, evening and night hours
  • Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours
  • Subject to scheduled and/or unscheduled overtime work
  • Occasional callouts on nights, holidays and weekends
  • Subject to occasional Neighbor Island Travel when necessary

Pay Range: $27.80 - $39.51