Service/ Installer Technician

Docomo Pacific, Inc; Tamuning (GU); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Paid time off

Training & development

Job summary

Docomo Pacific, Inc. seeks a Service Installer Tech I (FieldTechnicalWireline) to install, troubleshoot, and repair CATV, internet, and VoIP services from the distribution tap to customers’ homes or offices. You’ll guide customers on using equipment and ensure safe, reliable connections.

This full-time role requires a high school diploma, Guam chauffeur license, outdoor work, and ability to lift 75 lbs. You’ll work rotating shifts, comply with OSHA/NEC, and collaborate with a team to keep island

Qualifications

• High school diploma or GED required.
• Experience or ability to work outdoors, climb ladders, and operate safety equipment per OSHA/NEC guidelines.
• Good communication skills and ability to explain tech to customers in simple terms.

Responsibilities

• Install, troubleshoot, and repair CATV, internet, and VoIP services from the distribution tap to the customer’s home or office.
• Educate customers on how to use digital boxes, modems, and phone systems.
• Perform new installations, disconnects, reconnects, and wiring with professional results.
• Monitor and repair CATV leakage, audit connections, and document repairs.
• Support customers with service upgrades or new product sales.
• Respond to outages and after-hours calls on a rotating basis.
• Prioritize safety and adhere to company guidelines.

Skills

Customer service

Problem solving

Communication

Safety awareness

Education

High school diploma or GED

Tools

Digital Multi Meter (DMM)

Signal Level Meter (SLM)

Job description

Join Our Team as a Service Installer Tech I (FieldTechnicalWireline)

At Docomo Pacific, we believe in connection,bringing people, innovation, and opportunity together to shape a brighter future for our island communities. Rooted in the values of excellence, respect, trust, and teamwork, we are powered by the spirit ofIna’fa’maolek,working together for the greater good.

We are looking fora Service Installer TechIwhoisthe hands‑on expert who installs, troubleshoots, and repairs DocomoPacific’s internet, TV, and phone services for customers. This role ensures reliable connections by working from the distribution tap to the customer’s home or office, handling everything from wiring and equipment setup to service upgrades and repairs. Technicians also educate customers on how to use their equipment, respond to outages, and perform safety checks,all while delivering excellent customer service and supporting the island community’s connectivity needs

What You’ll Do

• Install, troubleshoot, and repair CATV, internet, and VoIP services from the distribution tap to the customer’s home or office.

• Educate customers on how to get the most out of their digital boxes, modems, and phone systems.

• Perform new installations, disconnects, reconnects, and wiring—making sure every job is clean, professional, and reliable.

• Monitor and repair CATV leakage, audit connections, and document repairs.

• Support customers with service upgrades or new product sales.

• Respond to outages and after-hourscalls on a rotating basis.

• Always put safety first, following OSHA, NEC, and company guidelines.

• Teamup with other technicians, supervisors, andfieldleads tosolveproblems andshareknowledge.

What We’re Looking For

We want go‑getters who enjoy solving problems, love working with technology, and are motivated by helping others. If you:

• Like working with your hands anddon’tmind climbing ladders or working outdoors.

• Enjoy talking to people and can explain tech in a simple, customer-friendly way.

• Are dependable, safety‑conscious, and detail‑oriented.

• Want a career (not just a job) with room to grow.

• Arecurious about technology and eager to learn.

…thenyou’llbe a great fit for our team!

Qualifications

• High school diploma or GEDrequired.

• Valid Guam AB Chauffeur’s License & Health Certificate.

• Comfortable working outdoors, climbing ladders, or using aerial lift equipment.

• Ability to use tools like Digital Multi Meters (DMM) and Signal Level Meters (SLM).

• Good communication skillsand areable to explain tech in simple, customer-friendly ways.

• Physically able tolift upto 75lbsand work 8-10 hour shifts with flexibility (days, nights, weekends, and holidays).

Work Schedule

• This is a full-time role, with occasional flexibility based on department and company needs.

Why You’ll Love It Here

When you join our team, you become part of something bigger, helping connect our island communities and driving positive change for the future.You’llwork with passionate colleagues in a supportive environment that values growth, innovation, and teamwork.Also,we provide:

• Career Growth: Start here and move up. DocomoPacific invests in your training and development.

• Community Impact: Every connection you install strengthens our island communities.

• Team Culture:You’reneveraloneandwe’vegot each other’s backs with the spirit ofIna’fa’maolek(working together for the greater good).

• Benefits & Perks: Competitive pay, health coverage, paid time off, and more.

• Pride & Purpose: Be part of Guamand CNMI’smost trusted telecom provider, delivering Tomorrow’s Islands,Today.

Ready to lead with purpose and help shape the future of island connectivity?

At DOCOMO PACIFIC, we celebrate what makes each of us unique.We’reproud to be an Equal Opportunity Employer-committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We welcome applicants of all races, colors, religions, genders, gender identities, sexual orientations, ages, national origins, disabilities, veteran, and basis of disability or any other federal,stateor local protected class.