Fiber & Network Installation Technician

Hawaiian Telcom; Kahului (HI); On-site; USD 79,658,000 - 113,213,000; Full time

Job summary

Hawaiian Telcom in Kahului, HI seeks a field technician to install and repair fiber and copper services for residential and business customers. You will install equipment, locate trouble, and instruct customers on HTTV, HSI, and telephone services.

You will work with structured wiring, ONTs, gateways, and networking gear, testing and documenting work with company tools. Valid driver’s license and island-wide travel are required.

Qualifications

• Tests—Results obtained in standard tests for this position must meet minimum requirements.
• Physical Demands: ability to identify tones/colors, work in confined areas, lift and carry tool boxes and installation loads, climb poles/ladders.
• Mental Demands: requires alertness, valid driver's license, ability to obtain security clearances, positive attitude and work ethic.
• Working Conditions: indoor-outdoor work, adverse weather, extended tours including weekends/holidays, overtime, occasional travel between islands.

Responsibilities

• Installs fiber and copper services to homes and businesses; discusses service needs and instructs customers on HTTV, HSI, and telephone equipment.
• Installs, rearranges, and removes structured wiring including CAT3/5e/6, COAX, and fiber; installs ONTs, gateways, ethernet switches, and set-top boxes.
• Assists customers with wifi network configuration and assessment.
• Uses test equipment and power tools to verify wiring, bonding, and light readings, HSI speed and wireless coverage.
• Terminates cables, labels, and dresses structured wiring; performs data circuits and workstation outlets including jacks, panels, and connectors.
• Records work data on orders via cellular phone, tablet, or computer.
• Interacts with customers and other vendors; provides status updates and communicates changes or issues.
• Performs multi-dwelling unit upgrades and reports scope changes to management.

Job description

Hawaiian Telcom in Kahului, HI seeks a field technician to install and repair fiber and copper services for residential and business customers. You will install equipment, locate trouble, and instruct customers on HTTV, HSI, and telephone services.

You will work with structured wiring, ONTs, gateways, and networking gear, testing and documenting work with company tools. Valid driver’s license and island-wide travel are required.