Field Service Install Coordinator

Mazak Corporation; Suwanee (GA); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Mazak Corporation is seeking a Field Service Install Coordinator to join the Service team in Suwanee, GA. The coordinator will manage all aspects of new machine installations and large relocations, communicating with customers and stakeholders to ensure service excellence according to corporate metrics.

The role requires strong project management, multitasking, and exceptional communication skills to maintain high customer satisfaction and coordinate resources (tools, lifting equipment,

Qualifications

• 2-year technical degree or equivalent experience is a plus.
• Strong project management and scheduling experience is required.
• Excellent communication and customer-relations skills are essential.

Responsibilities

• Proactively ensures a safe and healthy work environment.
• Coordinate all aspects of machine installations and large relocations.
• Review machine acknowledgements and expedite as required.
• Organize pre-install meetings and manage action lists across stakeholders.
• Track completion of machine options and department deliverables.
• Coordinate with traffic, freight, rigger, service lead and applications as needed.

Skills

Project management

Customer relations

Multitasking

Excellent communication

Education

2-year technical degree

Job description

Mazak Corporation is looking for a Field Service Install Coordinator to join the Service team. The Field Service Install Coordinator will have the responsibility to coordinate all aspects of new machine installations and large machine relocations in the Suwanee, GA area. Communicates with customers and other stakeholders and ensures exceptional service support is provided in accordance with corporate metrics and guidelines.

Scope and Responsibilities:

Essential duties include, but are not limited to the following:

• Proactively attains a safe and healthy work environment for all employees.
• Reviews each machine acknowledgement, identifies open ER’s, accessories, and expedites as required
• Research’s power, air and all other technical aspects of each machine to be installed and prepares preinstall customer checklist and associated documents
• Organizes customer pre- installation meeting and ensures resulting action list is completed by all stakeholders
• Distributes preinstall checklist and obtains customer confirmation & sign back.
• Tracks machine & option completion and any department 9 deliverables
• Coordinates with KY Traffic, customer, freight company, rigger, service team leader & applications
• The ability to maintain a high degree of customer satisfaction and adhere to our service management principles.
• Utilizes excellent call center / customer relationship skillset.
• Proactively determines the need for specialty tools, lifting equipment, personnel lifts etc. and ensures these items are available when Field Service Technicians arrive on site
• In some regions this position may be combined with other roles such as Technology Center facilities administrator

Education/Certification:

• 2 Year Technical Degree or equivalent experience is a plus

Skills:

• Project Management / high activity scheduling experience
• Customer relations experience
• Ability to multitask
• Excellent communication skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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