Field Service Process Engineer

Mehnert USA LLC; Chandler (AZ); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Sick Time (3 Weeks)

Vision insurance

Competitive Pay

All travel costs paid

Job summary

Mehnert USA LLC is seeking a Field Service Process Engineer to lead continuous improvement on recently installed automated systems and workflows. You will blend deep technical execution with field leadership, data collection, testing, and documentation to drive rework optimization and control plans.

This role suits an experienced Process/Applications Engineer who thrives in fast-moving environments and is not entry-level.

Qualifications

• Bachelor’s degree in a relevant engineering field or equivalent practical experience.
• 5+ years in industrial automation, controls, or field service engineering.
• Strong experience with robotics and machine vision systems.
• Ability to lead technical efforts in the field independently.
• Strong customer-facing communication and decision-making skills.
• Experience with safety PLCs, robot safety, and machine guarding standards.
• Excellent troubleshooting and maintenance skills.
• Proficient in MS Word, Outlook, Excel, and Teams.
• Authorization to work in the US.

Responsibilities

• Lead field service continuous improvement in design and development of automated solutions.
• On-site root cause assessments and corrective actions to maximize OEE.
• Collaborate with QA, Production, Safety, and IT to meet business needs.
• Analyze production data and visualize trends to inform decisions.
• Identify improvements and link to safety, quality, output, and cost.
• Use DMAIC, Ishikawa, 5 Whys for diagnosis and corrective actions.
• Create troubleshooting guides and manufacturing instructions.
• Create and maintain SOPs, SPC, and MSA to monitor process variation.

Skills

Field service engineering

Industrial automation

Robotics

Machine vision

Root cause analysis

Data visualization

Safety PLCs

Customer-facing

MS Word/Excel/Outlook/Teams

US work authorization

Education

Bachelor’s degree in Electrical Engineering, Controls Engineering, Mechatronics, or equivalent

Tools

Power BI

Tableau

Dispense systems

Vision systems (Keyence/Cognex)

Laser welding equipment (IPG)

Job description

Your mission

Field Service Process Engineer

Position Summary

The Field Service Process Engineer plays a critical role in designing, sustaining, and guiding continuous improvement efforts for recently installed automated systems and workflows. This position combines deep technical execution with field leadership, data collection capabilities, testing, validation, as well as a big-picture mindset to lead the rework optimization process and document control plans.

This role is ideal for an experienced Process Engineer/Applications Engineer who thrives in fast-moving environments. This is not an entry-level role.

Key Responsibilities

• Serve as the lead technical authority for field service continuous improvement in the design and development of automated solutions
• Provide on-site root cause assessment and drive corrective actions that lead to maximizing Overall Equipment Effectiveness (OEE)
• Collaborate with Quality Assurance Team, Production, Safety, and IT Department to ensure that business needs and automation outputs are met
• Analyze production data, build quality and volume trends, and utilize visualization tools to present analysis
• Identify areas of improvement, tie them to core metrics, and address the root cause to meet standards of safety, quality, output, and cost
• Utilize structured frameworks (DMAIC, Ishikawa, 5 Whys, etc.) to diagnose production issues, define a root cause, and establish corrective actions
• Create troubleshooting guides for engineering and production teams, in addition to creating manufacturing instructions, routings, and associated processes
• Create and maintain Standard Operating Procedures (SOP), utilize Statistical Process Control (SPC), and Measurement Systems Analysis (MSA) to monitor and document process variations.

Customer Partnership

• Act as the primary technical interface with customers during service and commissioning activities
• Build trust through clear communication, professionalism, and rapid problem-solving
• Provide training and technical guidance to customer maintenance and engineering teams

Your profile

Required Qualifications

• Bachelor’s degree in Electrical Engineering, Controls Engineering, Mechatronics, or equivalent practical experience
• 5+ years of hands-on experience in industrial automation, controls, or field service engineering
• Strong experience with industrial robotics and machine vision systems
• Proven ability to lead technical efforts independently in the field
• Strong customer-facing communication and decision-making skills
• Experience with safety PLCs, robot safety, and machine guarding standards
• Excellent troubleshooting and maintenance skills
• Proficient in MS Word, Outlook, Excel, and Teams.
• Authorization to work in the US

Preferred Qualifications

• Background in automotive, medical device, or high-reliability manufacturing environments
• Experience influencing product or system design based on field feedback
• Strong SQL skills and ability to create interactive dashboards using data visualization tools like Power BI or Tableau
• Experience with Dispense systems (Vitesco), Vision (Keyence or Cognex), Laser welding (IPG), and Fastening (Atlas Copco)

Travel & Field Support Requirement

• Travel extensively to customer sites, often on short notice
• Work flexible hours, including nights and weekends, to support customer production schedules.
• Must have a valid driver’s license.
• Must be able to travel up to 75% - 90% to customer sites.

Physical & Work Environment Requirements

• Work in industrial manufacturing and variable temperature environments
• Lift up to 50 lbs
• Work at heights or for extended periods of standing/kneeling.

Why us?

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off & Sick Time (3 Weeks)
• Vision insurance
• Competitive Pay
• All travel costs paid