Field Service Engineer - Semiconductor Optics (Intl Travel)

ZEISS Group; San Francisco (CA); On-site; USD 76,000 - 95,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Job summary

ZEISS Group in Fremont, CA is seeking a hands-on Field Service Engineer to install, maintain, troubleshoot, and repair advanced semiconductor optical systems at customer sites. The role combines mechanical, electrical, software, and customer support duties.

The position involves traveling to customer locations, collaborating with the Germany factory, and providing technical training and documentation as needed. Excellent English communication is required.

Qualifications

• Experience troubleshooting and repairing complex technical systems.
• Ability to read electrical schematics, mechanical drawings, and engineering documentation.
• Semiconductor industry experience strongly preferred.
• Optics industry experience a plus.
• Willingness to travel internationally, including training trips to Germany.

Responsibilities

• Provide hands-on service and support at customer locations.
• Troubleshoot system issues and determine the best repair or maintenance solution.
• Replace components and perform complex repairs on advanced optical systems.
• Support customers remotely by phone/email and onsite when needed.
• Document service activities and provide feedback to improve quality and service processes.
• Help develop and test new service strategies and procedures.
• Deliver training and create technical documentation when required.
• Serve as the communication bridge between the customer, the local ZEISS team, management, and the factory team in Germany.

Skills

Troubleshooting

Read schematics

Field service

Customer support

Job description

ZEISS Group in Fremont, CA is seeking a hands-on Field Service Engineer to install, maintain, troubleshoot, and repair advanced semiconductor optical systems at customer sites. The role combines mechanical, electrical, software, and customer support duties.

The position involves traveling to customer locations, collaborating with the Germany factory, and providing technical training and documentation as needed. Excellent English communication is required.