Field Service Engineer – Advanced Optical & Metrology Systems

ZEISS Group; California; On-site; USD 76,000 - 95,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Vacation & Sick Pay

Employee Assistance

Job summary

ZEISS Group is seeking a Field Service Engineer to install, maintain, troubleshoot, and repair advanced semiconductor optical systems at customer sites, primarily around Fremont, CA. You will work hands-on, travel internationally, and provide remote and on-site support while documenting activities and contributing to service improvements.

The role emphasizes strong technical troubleshooting, ability to read schematics, and excellent English communication.

Qualifications

• Experience troubleshooting and repairing complex technical systems.
• Ability to read electrical schematics, mechanical drawings, and engineering documentation.
• Semiconductor industry experience is strongly preferred.
• Optics industry experience is a plus.
• Comfortable working independently in the field and handling customer-facing situations.
• Strong hands-on troubleshooting mentality and ability to work under pressure.
• Flexible with service schedules and customer support needs.
• Comfortable traveling internationally, including training trips to Germany.
• Good written and verbal communication skills in English.

Responsibilities

• Provide hands-on service and support at customer locations.
• Troubleshoot system issues and determine the best repair or maintenance solution.
• Replace components and perform complex repairs on advanced optical systems.
• Support customers remotely by phone/email and onsite when needed.
• Document service activities and provide feedback to improve quality and service processes.
• Help develop and test new service strategies and procedures.
• Deliver training and create technical documentation when required.
• Serve as the communication bridge between the customer, the local ZEISS team, management, and the factory team in Germany.

Skills

Troubleshooting

Schematic reading

Customer-facing

Field service

English fluency

Job description

ZEISS Group is seeking a Field Service Engineer to install, maintain, troubleshoot, and repair advanced semiconductor optical systems at customer sites, primarily around Fremont, CA. You will work hands-on, travel internationally, and provide remote and on-site support while documenting activities and contributing to service improvements.

The role emphasizes strong technical troubleshooting, ability to read schematics, and excellent English communication.