Field Service Engineer - Semiconductor Metrology

Onto Innovation; Arizona; Hybrid; USD 71,000 - 107,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Employee Stock Purchase Program (ESPP)

Paid time off

Wellness initiatives

Job summary

Onto Innovation is seeking a Field Service Engineer to support metrology and inspection systems. Based in Tampa, FL or remote AZ, you will serve as the primary technical contact for customers, ensuring exceptional service and satisfaction.

You will diagnose hardware/software issues, coordinate with engineering, and deliver detailed Field Service Reports. Travel up to 50% domestically and internationally may be required, with a focus on safety and quality.

Qualifications

• Bachelor-level or higher engineering degree in relevant field.
• 5+ years of semiconductor field service experience if using associate degree/tech cert path.
• Proven ability to troubleshoot complex systems in semiconductor environments.
• Strong written and verbal communication skills; customer-focused.

Responsibilities

• Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools.
• Diagnose and resolve hardware and software issues independently or with engineering teams.
• Manage escalations and critical customer situations effectively.
• Act as primary liaison between factory and customers for performance data collection and reliability analysis.
• Prepare detailed Field Service Reports documenting performance, resolution, and updates.

Skills

Field service

Customer facing

Troubleshooting

Communication

Education

Bachelor's degree in Mechanical, Electrical, Automation, Mechatronics, or related engineering field

Associate degree or technical certification with 5+ years semiconductor field service experience

Job description

Onto Innovation is seeking a Field Service Engineer to support metrology and inspection systems. Based in Tampa, FL or remote AZ, you will serve as the primary technical contact for customers, ensuring exceptional service and satisfaction.

You will diagnose hardware/software issues, coordinate with engineering, and deliver detailed Field Service Reports. Travel up to 50% domestically and internationally may be required, with a focus on safety and quality.