Field Service Engineer - Precision Automation and Travel

Reliant Systems Inc; Zimmerman (MN); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Paid holidays

Paid time off (PTO)

401k retirement with company match

Medical, Dental, Vision insurance

Life insurance

Disability insurance

Voluntary insurance options

Pet insurance

Job summary

Reliant Systems Inc is seeking a Field Service Engineer in Zimmerman, MN to install, calibrate, and maintain precision manufacturing equipment at customer sites. You will diagnose issues, provide on-site and remote support, and train customers on operation and safety practices.

The role requires 4+ years in field service for precision motion or automation, with experience in lasers, servo systems, CNCs, and CAD/CAM. Occasional travel and collaboration with engineering are expected.

Qualifications

• 4+ years of precision motion and/or automation field service experience.
• Experience with lasers, optical assemblies, servo systems, and robots.
• Excellent communication and interpersonal skills.
• Strong troubleshooting skills and ability to analyze complex technical issues.
• Ability to work independently and manage time to meet service commitments.
• Experience with multi-axis CNC machines, metrology equipment, stages, or high-tolerance machining systems.
• Familiarity with CAD/CAM software.
• PLC programming or diagnostics experience.
• Knowledge of ISO quality standards (training/documentation material creation).

Responsibilities

• Install, commission, and calibrate precision manufacturing equipment at customer facilities.
• Perform preventive maintenance to ensure equipment reliability and accuracy.
• Diagnose and repair mechanical, electrical, pneumatic, and CNC-related issues.
• Troubleshoot complex system problems and implement corrective actions efficiently.
• Provide on-site and remote technical support to customers.
• Train customers on proper equipment operation, safety procedures, and maintenance practices.
• Interpret technical drawings, schematics, and manuals.
• Maintain detailed service reports, calibration records, and documentation.
• Collaborate with engineering and production teams to resolve recurring issues.
• Ensure compliance with safety standards and company policies.
• Travel frequently to customer locations (regional, national, or international as required).
• Final acceptance and release of products and assemblies according to test and acceptance criteria.
• Timely processing, documentation, invoicing and controlling work orders, customer orders and service calls according to guidelines.

Skills

Attention to detail

Technical troubleshooting

Time management

Customer-focused mindset

Education

Bachelor’s/Associate degree in Mechanical/Electrical/Mechatronics or related field

Tools

CAD/CAM software

PLC programming

Job description

Reliant Systems Inc is seeking a Field Service Engineer in Zimmerman, MN to install, calibrate, and maintain precision manufacturing equipment at customer sites. You will diagnose issues, provide on-site and remote support, and train customers on operation and safety practices.

The role requires 4+ years in field service for precision motion or automation, with experience in lasers, servo systems, CNCs, and CAD/CAM. Occasional travel and collaboration with engineering are expected.