FIELD SERVICE ENGINEER

Reliant Systems Inc; Zimmerman (MN); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Paid holidays

Paid time off (PTO)

401k retirement with company match

Medical, Dental, Vision insurance

Life insurance

Disability insurance

Voluntary insurance options

Pet insurance

Job summary

Reliant Systems Inc is seeking a Field Service Engineer in Zimmerman, MN to install, calibrate, and maintain precision manufacturing equipment at customer sites. You will diagnose issues, provide on-site and remote support, and train customers on operation and safety practices.

The role requires 4+ years in field service for precision motion or automation, with experience in lasers, servo systems, CNCs, and CAD/CAM. Occasional travel and collaboration with engineering are expected.

Qualifications

• 4+ years of precision motion and/or automation field service experience.
• Experience with lasers, optical assemblies, servo systems, and robots.
• Excellent communication and interpersonal skills.
• Strong troubleshooting skills and ability to analyze complex technical issues.
• Ability to work independently and manage time to meet service commitments.
• Experience with multi-axis CNC machines, metrology equipment, stages, or high-tolerance machining systems.
• Familiarity with CAD/CAM software.
• PLC programming or diagnostics experience.
• Knowledge of ISO quality standards (training/documentation material creation).

Responsibilities

• Install, commission, and calibrate precision manufacturing equipment at customer facilities.
• Perform preventive maintenance to ensure equipment reliability and accuracy.
• Diagnose and repair mechanical, electrical, pneumatic, and CNC-related issues.
• Troubleshoot complex system problems and implement corrective actions efficiently.
• Provide on-site and remote technical support to customers.
• Train customers on proper equipment operation, safety procedures, and maintenance practices.
• Interpret technical drawings, schematics, and manuals.
• Maintain detailed service reports, calibration records, and documentation.
• Collaborate with engineering and production teams to resolve recurring issues.
• Ensure compliance with safety standards and company policies.
• Travel frequently to customer locations (regional, national, or international as required).
• Final acceptance and release of products and assemblies according to test and acceptance criteria.
• Timely processing, documentation, invoicing and controlling work orders, customer orders and service calls according to guidelines.

Skills

Attention to detail

Technical troubleshooting

Time management

Customer-focused mindset

Education

Bachelor’s/Associate degree in Mechanical/Electrical/Mechatronics or related field

Tools

CAD/CAM software

PLC programming

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FIELD SERVICE ENGINEER

Full Time Zimmerman, MN, US

14 days ago Requisition ID: 1034

Salary Range: $75,000.00 To $110,000.00 Annually

General Description

The Field Service Engineer (FSE) is the face to our customer and frontline liaison between customer, engineering, and manufacturing. The FSE’s primary responsibility is for timely installation and maintenance of our capital equipment tool. Other duties include, but are not limited to, customer and FSE training, providing design feedback to engineering, continuous improvement ideas that expand our customer experience, and keeping up with the latest technology and system changes to ensure you are providing the customer with the best service experience possible.

This is accomplished through the following essential functions:

• Install, commission, and calibrate precision manufacturing equipment at customer facilities
• Perform preventive maintenance to ensure equipment reliability and accuracy
• Diagnose and repair mechanical, electrical, pneumatic, and CNC-related issues
• Troubleshoot complex system problems and implement corrective actions efficiently
• Provide on-site and remote technical support to customers
• Train customers on proper equipment operation, safety procedures, and maintenance practices
• Interpret technical drawings, schematics, and manuals
• Maintain detailed service reports, calibration records, and documentation
• Collaborate with engineering and production teams to resolve recurring issues
• Ensure compliance with safety standards and company policies
• Travel frequently to customer locations (regional, national, or international as required)
• Final acceptance and release of products and assemblies according to test and acceptance criteria
• Timely processing, documentation, invoicing and controlling work orders, customer orders and service calls according to guidelines

How we measure success:

• Customer Satisfaction: Measured through customer feedback of service quality and responsiveness
• Minimizing system downtime through effective resolution of technical issues and prompt response time.
• Cross-functional collaboration with internal team members as well as our customer
• Development of technical skills to keep up with latest technological changes
• Adherence to Safety protocols

Job Requirements

• Successfully complete a criminal background check.
• Regular and reliable attendance.
• Flexibility to work extended hours as business needs dictate
• Travel Requirements: 50% at customer site (Minneapolis, MN area) with 50% at our Center of Excellence (Zimmerman, MN) for training or instruction, with the potential of international travel in the future.

Skills and Abilities

• Attention to detail and precision
• Technical aptitude and troubleshooting ability
• Time management and organization
• Customer-focused mindset

Work Experience & Knowledge Requirements:

• 4+ years of precision motion and/or automation equipment experience in a Field Service Technician/Engineer role
• Experience working with lasers, optical assemblies, servo systems, and robots is a plus
• Excellent communication and interpersonal skills
• Strong troubleshooting skills and the ability to analyze complex technical issues
• Ability to work independently and manage time effectively to meet service commitments
• Experience with multi-axis CNC machines, metrology equipment, stages, or high-tolerance machining systems
• Familiarity with CAD/CAM software
• PLC programming or diagnostics experience
• Knowledge of ISO quality standards (Training/documentation material creation)

Education Requirements:

• Bachelor’s degree or Associate degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related field (or equivalent experience)
• Paid holidays
• Paid time off (PTO)
• 401k Retirement Plan with a company match of up to 4%
• Family or Individual coverage options for Medical Insurance, Dental Insurance, Vision Insurance.
• Company paid Basic Group Life. Voluntary Term Life Insurance
• VoluntaryShort-term Disability (STD) & Long-Term Disability (LTD), VoluntaryCritical Illness Insurance, VoluntaryAccident insurance, Voluntary Pet insurance.