FIELD SERVICE ENGINEER

Reliant Systems, Inc.; Zimmerman (MN); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Paid holidays

Paid time off (PTO)

401k with company match 4%

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Critical Illness Insurance

Voluntary Accident Insurance

Voluntary Pet Insurance

Job summary

Reliant Systems, Inc. is seeking a Field Service Engineer to install, calibrate, and service precision manufacturing equipment at customer sites.

You will troubleshoot complex problems, train customers, and coordinate with engineering, with travel to Minneapolis and Zimmerman, MN as needed. The role requires a 4+ year track record in field service for precision motion/automation equipment, strong communication skills, and knowledge of CAD/CAM software and PLCs.

Qualifications

• 4+ years of precision motion and/or automation equipment experience in a Field Service Engineer/Technician role.
• Experience with lasers, optical assemblies, servo systems, and robots is a plus.
• Excellent communication and interpersonal skills.
• Strong troubleshooting skills to analyze complex technical issues.
• Ability to work independently and manage time to meet service commitments.
• Experience with multi-axis CNC machines, metrology equipment, stages, or high-tolerance machining systems.
• Familiarity with CAD/CAM software.
• PLC programming or diagnostics experience.
• Knowledge of ISO quality standards (training/documentation material creation).

Responsibilities

• Install, commission, and calibrate precision manufacturing equipment at customer facilities.
• Perform preventive maintenance to ensure equipment reliability and accuracy.
• Diagnose and repair mechanical, electrical, pneumatic, and CNC-related issues.
• Troubleshoot complex system problems and implement corrective actions efficiently.
• Provide on-site and remote technical support to customers.
• Train customers on operation, safety procedures, and maintenance practices.
• Interpret technical drawings, schematics, and manuals.
• Maintain service reports, calibration records, and documentation.
• Collaborate with engineering and production teams to resolve recurring issues.
• Ensure compliance with safety standards and company policies.
• Travel frequently to customer locations (regional, national, or international).
• Final acceptance and release of products and assemblies per test criteria.
• Process, document, and manage work orders, customer orders, and service calls.

Education

Bachelor’s degree in Mechanical/Electrical Engineering or Mechatronics

Associate degree in Mechanical/Electrical Engineering or related field

Tools

CAD/CAM software

PLC programming

Job description

The Field Service Engineer (FSE) is the face to our customer and frontline liaison between customer, engineering, and manufacturing. The FSE’s primary responsibility is for timely installation and maintenance of our capital equipment tool. Other duties include, but are not limited to, customer and FSE training, providing design feedback to engineering, continuous improvement ideas that expand our customer experience, and keeping up with the latest technology and system changes to ensure you are providing the customer with the best service experience possible.

This is accomplished through the following essential functions:

• Install, commission, and calibrate precision manufacturing equipment at customer facilities
• Perform preventive maintenance to ensure equipment reliability and accuracy
• Diagnose and repair mechanical, electrical, pneumatic, and CNC-related issues
• Troubleshoot complex system problems and implement corrective actions efficiently
• Provide on-site and remote technical support to customers
• Train customers on proper equipment operation, safety procedures, and maintenance practices
• Interpret technical drawings, schematics, and manuals
• Maintain detailed service reports, calibration records, and documentation
• Collaborate with engineering and production teams to resolve recurring issues
• Ensure compliance with safety standards and company policies
• Travel frequently to customer locations (regional, national, or international as required)
• Final acceptance and release of products and assemblies according to test and acceptance criteria
• Timely processing, documentation, invoicing and controlling work orders, customer orders and service calls according to guidelines

How we measure success:

• Customer Satisfaction: Measured through customer feedback of service quality and responsiveness
• Minimizing system downtime through effective resolution of technical issues and prompt response time.
• Cross-functional collaboration with internal team members as well as our customer
• Development of technical skills to keep up with latest technological changes
• Adherence to Safety protocols

Job Requirements

• Successfully complete a criminal background check.
• Regular and reliable attendance.
• Flexibility to work extended hours as business needs dictate
• Travel Requirements: 50% at customer site (Minneapolis, MN area) with 50% at our Center of Excellence (Zimmerman, MN) for training or instruction, with the potential of international travel in the future.

Skills and Abilities

• Attention to detail and precision
• Technical aptitude and troubleshooting ability
• Time management and organization
• Customer-focused mindset

Work Experience & Knowledge Requirements:

• 4+ years of precision motion and/or automation equipment experience in a Field Service Technician/Engineer role
• Experience working with lasers, optical assemblies, servo systems, and robots is a plus
• Excellent communication and interpersonal skills
• Strong troubleshooting skills and the ability to analyze complex technical issues
• Ability to work independently and manage time effectively to meet service commitments
• Experience with multi-axis CNC machines, metrology equipment, stages, or high-tolerance machining systems
• Familiarity with CAD/CAM software
• PLC programming or diagnostics experience
• Knowledge of ISO quality standards (Training/documentation material creation)

Education Requirements:

• Bachelor’s degree or Associate degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related field (or equivalent experience)
• Paid holidays
• Paid time off (PTO)
• 401k Retirement Plan with a company match of up to 4%
• Family or Individual coverage options for Medical Insurance, Dental Insurance, Vision Insurance.
• Company paid Basic Group Life. Voluntary Term Life Insurance
• VoluntaryShort-term Disability (STD) & Long-Term Disability (LTD), VoluntaryCritical Illness Insurance, VoluntaryAccident insurance, Voluntary Pet insurance.