Field Service Engineer - Onsite Support, 30-40% Travel

US9 Kardex Solutions LLC; United States; Presencial; USD 55.000 - 90.000; Jornada completa

Descripción de la vacante

US9 Kardex Solutions LLC is seeking a proactive Customer Support Engineer to keep AutoStore systems highly available and stable for customer sites. You will troubleshoot issues, perform remote support and on-site visits as needed, and contribute to commissioning and testing of hardware and software before handover.

You will document best practices, provide end users training, and assist during ramp-up periods.

Responsabilidades

• Support active customer sites to maximize system availability and stability.
• Perform commissioning and testing of AutoStore hardware and software prior to handover.
• Troubleshoot and resolve issues remotely via ticketing system and on-site at customer locations.
• Create detailed documentation on best practices, SOPs, and issue-resolution techniques.
• Provide initial and on-demand training for end users and maintenance personnel.

Descripción del empleo

US9 Kardex Solutions LLC is seeking a proactive Customer Support Engineer to keep AutoStore systems highly available and stable for customer sites. You will troubleshoot issues, perform remote support and on-site visits as needed, and contribute to commissioning and testing of hardware and software before handover.

You will document best practices, provide end users training, and assist during ramp-up periods.