Field Support Engineer – On-site Tech & Training Expert

AutoStore™; Salem (NH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA with company contribution

Paid time off & holidays

401(k) with employer match

Educational assistance

Life Insurance

Job summary

AutoStore is seeking a Field Support Specialist to deliver in-field technical assistance and proactive problem solving for partners and customers. You will perform on-site interventions, troubleshooting, installations, and upgrades, while maintaining strong relationships across the AutoStore network.

Travel up to 80% is required. Ideal candidates have 2+ years in field support in mechanical/electrical settings, strong communication skills, and the ability to quickly master complex systems.

Qualifications

• 2+ years in a hands-on mechanically or electrically focused field support role.
• Ability to quickly master complex technical systems.
• Strong aptitude for technical problem-solving and customer training.
• Excellent communication and relationship-building skills.
• Knowledge of Analytics Tools for KPI Tracking.
• Experience with Field management/CRM tools – SFDC a preference.
• Willingness and ability to travel up to 80% of the time.
• Bachelor’s degree in Mechanical Engineering, Robotics, or related technical discipline preferred (extensive relevant experience may substitute).

Responsibilities

• Respond promptly and effectively to cases, including incident investigations and proactive site interventions.
• Provide on-site support to partners and customers at events and installations.
• Perform on-site installations, commissioning, upgrades and quality investigations.
• Attend internal account meetings to provide insights and status updates.
• Meet KPIs to ensure efficient support delivery.
• Contribute to the knowledge base with troubleshooting articles.
• Support AutoStore Academy training and share best practices.
• Assist regional repair/depot facilities with system repairs and parts quality reviews.
• Understand internal procedures from the Service and Support Specialist Rulebook.
• Collaborate with technical and commercial teams to ensure service readiness.

Skills

Field support

Mechanical aptitude

Electrical knowledge

Customer training

Communication

CRM tools

Education

Bachelor’s degree in Mechanical Engineering/Robotics or related

Tools

SFDC

Job description

AutoStore is seeking a Field Support Specialist to deliver in-field technical assistance and proactive problem solving for partners and customers. You will perform on-site interventions, troubleshooting, installations, and upgrades, while maintaining strong relationships across the AutoStore network.

Travel up to 80% is required. Ideal candidates have 2+ years in field support in mechanical/electrical settings, strong communication skills, and the ability to quickly master complex systems.