Field Service Engineer: On-site Support & 30-40% Travel

Kardex Solutions LLC; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Kardex Solutions LLC is seeking a Field Support professional in the Cincinnati area to ensure maximum system availability for AutoStore installations. The role combines remote troubleshooting with on-site service, commissioning, and user training, and may require working outside standard hours to support project ramp-ups.

The ideal candidate will travel to sites as needed, document fixes and best practices, and collaborate with customers to maintain high system uptime.

Responsibilities

• Support active customer sites to maximize system availability and stability.
• Perform commissioning and testing of hardware/software aspects of AutoStore before handover.
• Troubleshoot and resolve customer issues via ticketing system and on-site visits.
• Create detailed SOPs and best-practice documentation for internal and external contacts.
• Provide initial and as-needed training to customer end users and maintenance personnel.
• Travel to project sites; expect 30-40% travel; occasional after-hours work may be required.

Skills

Troubleshooting

Remote support

On-site support

Documentation

Training end users

Travel readiness

Tools

Ticketing system

AutoStore subsystems

Job description

Kardex Solutions LLC is seeking a Field Support professional in the Cincinnati area to ensure maximum system availability for AutoStore installations. The role combines remote troubleshooting with on-site service, commissioning, and user training, and may require working outside standard hours to support project ramp-ups.

The ideal candidate will travel to sites as needed, document fixes and best practices, and collaborate with customers to maintain high system uptime.