Field Service Engineer

kardex; Cincinnati (OH); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Kardex in Cincinnati, OH is seeking a field service engineer to support active customer sites by ensuring maximum system availability and stability of the AutoStore system. You will perform commissioning and testing of all hardware and software aspects prior to handover and assist with on-going troubleshooting remotely and on-site.

The role requires creating detailed documentation, providing initial training to end users and maintenance personnel, and occasionally supporting ramp-up during

Qualifications

• Customer-site support experience preferred.
• Strong troubleshooting and diagnostic skills.
• Willingness to travel and work outside standard hours.

Responsabilités

• Support active customer sites to maximize AutoStore system availability and stability.
• Perform commissioning and testing of hardware and software components prior to handover.
• Troubleshoot and resolve issues remotely and on-site as customer needs arise.
• Create documentation detailing best practices, SOPs, and resolution techniques.
• Provide initial training to end users and maintenance staff on AutoStore and Kardex subsystems.
• Support ramp-up activities during project start.
• Travel to project sites, including extended deployments; total travel 30–40%.

Description du poste

Your tasks

Support active customer sites with the objective to achieve the highest level of system availability and stability as possible.

Occasionally perform commissioning and testing of all hardware and software aspects of the AutoStore system prior to handover to the customer.

When a customer support event occurs, this role supports through troubleshooting and resolution of issue(s) both remotely through our ticketing system and on-site at the customer's location.

Create detailed documentation to inform internal and external contacts of best practices, standard operating procedures, and issue-resolution techniques.

Provide initial and as-needed training for customer end users and maintenance personnel on the AutoStore and any Kardex-supplied subsystems.

Occasionally support the customer during the ramp-up period of a project.

This role may require working outside standard business hours, including late nights or weekends, to accommodate customer needs and ensure system availability.

Travel to project sites, sometimes for about a week in one trip. Total travel estimate is 30-40%

Support active customer sites with the objective to achieve the highest level of system availability and stability as possible.

Occasionally perform commissioning and testing of all hardware and software aspects of the AutoStore system prior to handover to the customer.

When a customer support event occurs, this role supports through troubleshooting and resolution of issue(s) both remotely through our ticketing system and on-site at the customer's location.

Create detailed documentation to inform internal and external contacts of best practices, standard operating procedures, and issue-resolution techniques.

Provide initial and as-needed training for customer end users and maintenance personnel on the AutoStore and any Kardex-supplied subsystems.

Occasionally support the customer during the ramp-up period of a project.

This role may require working outside standard business hours, including late nights or weekends, to accommodate customer needs and ensure system availability.

Travel to project sites, sometimes for about a week in one trip. Total travel estimate is 30-40%