Field Service Engineer

Kardex Solutions LLC; Cincinnati (OH); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Kardex Solutions LLC is seeking a Field Support professional in the Cincinnati area to ensure maximum system availability for AutoStore installations. The role combines remote troubleshooting with on-site service, commissioning, and user training, and may require working outside standard hours to support project ramp-ups.

The ideal candidate will travel to sites as needed, document fixes and best practices, and collaborate with customers to maintain high system uptime.

Responsabilités

• Support active customer sites to maximize system availability and stability.
• Perform commissioning and testing of hardware/software aspects of AutoStore before handover.
• Troubleshoot and resolve customer issues via ticketing system and on-site visits.
• Create detailed SOPs and best-practice documentation for internal and external contacts.
• Provide initial and as-needed training to customer end users and maintenance personnel.
• Travel to project sites; expect 30-40% travel; occasional after-hours work may be required.

Connaissances

Troubleshooting

Remote support

On-site support

Documentation

Training end users

Travel readiness

Outils

Ticketing system

AutoStore subsystems

Description du poste

Support active customer sites with the objective to achieve the highest level of system availability and stability as possible.Occasionally perform commissioning and testing of all hardware and software aspects of the AutoStore system prior to handover to the customer.When a customer support event occurs, this role supports through troubleshooting and resolution of issue(s) both remotely through our ticketing system and on-site at the customer’s location.Create detailed documentation to inform internal and external contacts of best practices, standard operating procedures, and issue-resolution techniques.Provide initial and as-needed training for customer end users and maintenance personnel on the AutoStore and any Kardex-supplied subsystems.Occasionally support the customer during the ramp-up period of a project.This role may require working outside standard business hours, including late nights or weekends, to accommodate customer needs and ensure system availability.Travel to project sites, sometimes for about a week in one trip. Total travel estimate is 30-40%Your tasksSupport active customer sites with the objective to achieve the highest level of system availability and stability as possible.Occasionally perform commissioning and testing of all hardware and software aspects of the AutoStore system prior to handover to the customer.When a customer support event occurs, this role supports through troubleshooting and resolution of issue(s) both remotely through our ticketing system and on-site at the customer’s location.Create detailed documentation to inform internal and external contacts of best practices, standard operating procedures, and issue-resolution techniques.Provide initial and as-needed training for customer end users and maintenance personnel on the AutoStore and any Kardex-supplied subsystems.Occasionally support the customer during the ramp-up period of a project.This role may require working outside standard business hours, including late nights or weekends, to accommodate customer needs and ensure system availability.Travel to project sites, sometimes for about a week in one trip. Total travel estimate is 30-40%Your profile