Field Service Engineer - Onsite Installations & Support

igus, Inc.; Rhode Island; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Co. paid HSA medical plan

Life Insurance

Disability Insurance

Vision Insurance

Retirement plan with company contribs

Paid time off

Job summary

igus Bearings, Inc. is seeking a Field Service Engineer to install, commission, troubleshoot, and service igus energy chain products at customer sites across North America, including the Rumford, RI region.

The role demands hands‑on problem solving, problem diagnosis, and clear communication with customers. This position requires 50–75% travel, often to remote job sites, and the ability to read blueprints and schematics.

Qualifications

• 5+ years of experience installing, servicing, commissioning, or troubleshooting industrial machinery or equipment.
• Engineering degree preferred; equivalent technical education and relevant experience will be considered.
• Strong mechanical troubleshooting and problem‑solving skills.
• Ability to read blueprints and electrical/mechanical schematics.
• Strong math and analytical abilities.
• Working knowledge of Microsoft Office, including Excel.
• Ability to travel 50–75% and work independently at customer sites.
• Valid driver's license and passport for international travel.

Responsibilities

• Travel extensively to customer locations to install, commission, inspect, service, and repair igus products and systems.
• Troubleshoot mechanical and equipment issues and implement effective solutions.
• Provide on‑site technical support and customer training.
• Read and interpret blueprints, engineering drawings, and electrical/mechanical schematics.
• Manage field activities and ensure installations follow engineering specifications.
• Communicate with customers to understand needs, explain technical issues, and provide solutions.
• Prepare project proposals, quotes, budgets, schedules, and field reports.
• Oversee repairs, modifications, and technical improvements.
• Inspect and test equipment and materials for proper operation and safety.
• Collaborate with engineering, sales, and project management teams to ensure successful project completion.

Skills

Mechanical troubleshooting

Blueprint reading

Analytical math

Excel (MS Office)

Independent work

Education

Engineering degree preferred

Equivalent technical education

Tools

MS Office

Job description

igus Bearings, Inc. is seeking a Field Service Engineer to install, commission, troubleshoot, and service igus energy chain products at customer sites across North America, including the Rumford, RI region.

The role demands hands‑on problem solving, problem diagnosis, and clear communication with customers. This position requires 50–75% travel, often to remote job sites, and the ability to read blueprints and schematics.