Field Service Engineer (Onsite)

Collins Aerospace; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

3 weeks vacation

401(k) with employer matching

Tuition reimbursement

Student loan repayment

Life insurance and disability

Other insurance options

Adoption of wellness programs

Job summary

Collins Aerospace, within the RTX family, seeks a Field Service Engineer to lead on-site installation, maintenance, and optimization of advanced temperature control equipment in semiconductor environments in the North Phoenix/Deer Valley area.

You will diagnose complex issues, perform preventative maintenance, and coordinate services to meet contract requirements while traveling to customer sites as needed.

Qualifications

• University degree required with <2 years of relevant field experience.
• Experience troubleshooting and servicing complex temperature control equipment.

Responsibilities

• Perform on-site field service including installation, operation, maintenance, repair, and removal of complex temperature control equipment to meet customer and company requirements.
• Install, test, service, and calibrate equipment to ensure performance aligns with operating specifications and customer expectations.
• Diagnose and resolve complex technical issues, providing clear recommendations and solutions to both internal teams and customers.
• Conduct preventative maintenance and routine service activities to ensure equipment reliability and long-term performance.
• Analyze product performance and support modifications, upgrades, and enhancements based on customer specifications and operational needs.
• Serve as the primary on-site representative, building strong relationships and ensuring a high level of customer satisfaction.
• Ensure services are delivered in alignment with contract requirements, timelines, and expectations.
• Coordinate technical services, logistics, provisioning, and system configurations to support customer operations.
• Maintain and review equipment logs to identify trends, determine repair needs, and recommend effective solutions.
• Demonstrate basic computer literacy, including navigating Microsoft Office 360 and standard desktop applications.
• Travel as expected to support customer sites and business needs.

Skills

PLC troubleshooting

Customer-facing communication

Hands-on diagnostics

Industrial refrigeration experience

EPA certification

OSHA 30 General Industry

Education

University degree

Job description

Overview

Step into a high‑impact role with Advanced Thermal Sciences (ATS), an RTX‑owned organization within the Collins Aerospace family. As a Field Service Engineer, you will serve as the onsite face of ATS, taking ownership of installation, maintenance, troubleshooting, and optimization of complex electromechanical equipment used in semiconductor fabrication environments. You will act as a trusted technical advisor, ensure equipment reliability, diagnose issues, and deliver solutions that align with customer needs and operational requirements. This onsite role is based in the North Phoenix/Deer Valley area of central Arizona.

What You Will Do

• Perform on‑site field service including installation, operation, maintenance, repair, and removal of complex temperature control equipment to meet customer and company requirements.
• Install, test, service, and calibrate equipment to ensure performance aligns with operating specifications and customer expectations.
• Diagnose and resolve complex technical issues, providing clear recommendations and solutions to both internal teams and customers.
• Conduct preventative maintenance and routine service activities to ensure equipment reliability and long‑term performance.
• Analyze product performance and support modifications, upgrades, and enhancements based on customer specifications and operational needs.
• Serve as the primary on‑site representative, building strong relationships and ensuring a high level of customer satisfaction.
• Ensure services are delivered in alignment with contract requirements, timelines, and expectations.
• Coordinate technical services, logistics, provisioning, and system configurations to support customer operations.
• Maintain and review equipment logs to identify trends, determine repair needs, and recommend effective solutions.
• Demonstrate basic computer literacy, including navigating Microsoft Office 360 and standard desktop applications.
• Travel as expected to support customer sites and business needs.

Qualifications You Must Have

• Typically requires a university degree and less than 2 years of prior relevant experience.
• Demonstrated experience troubleshooting and servicing complex temperature control equipment.

Qualifications We Prefer

• Strong customer‑facing communication skills with the ability to build relationships and represent the organization effectively.
• Experience supporting or servicing industrial/commercial refrigeration systems.
• Experience troubleshooting and diagnosing electrical control systems, including PLCs.
• Experience performing hands‑on diagnostics, troubleshooting, and repair of electromechanical systems in a field service or industrial environment.
• Universal EPA certification.
• OSHA 30‑Hour General Industry certificate.

Benefits

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and a separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student loan repayment program.
• Life insurance and disability coverage.
• Optional coverages such as pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption assistance.
• Autism benefit.
• Employee assistance plan, including up to 10 free counseling sessions.
• Healthy You incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.

Equal Opportunity Employer Statement

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.