Field Service Engineer: On-site Tech & Training

Evertz; Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Career Progression

Casual Work Environment

Job summary

Evertz USA Inc. is seeking recent graduates to join our AV Service team. You will travel within the US to deployments, install products, and train customers at their sites, while providing technical guidance on operational issues and firmware upgrades.

A strong customer-service mindset and ability to troubleshoot complex systems are essential. You will work in a fast-paced, on-site and remote-capable role, interacting with our customers and cross-functional teams to resolve issues and improve

Qualifications

• College or University education in Electrical, Electronic, or Computer disciplines.
• Passion for technology and learning new software and hardware products.
• Hands-on experience with IP Networking, server hardware and Linux OS.
• Unparalleled desire to help customers and deliver service excellence.
• Problem-solving ability while reacting to changing situations and championing resolution.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Travel within the US for customer deployments and general service.
• Install product(s) or systems at customer sites and deliver product training to customers.
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance.
• Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause.
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues.
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback.

Skills

IP Networking

Linux OS

Server hardware

Communication

Problem-solving

Multi-tasking

Education

Electrical, Electronic, or Computer disciplines

Job description

Evertz USA Inc. is seeking recent graduates to join our AV Service team. You will travel within the US to deployments, install products, and train customers at their sites, while providing technical guidance on operational issues and firmware upgrades.

A strong customer-service mindset and ability to troubleshoot complex systems are essential. You will work in a fast-paced, on-site and remote-capable role, interacting with our customers and cross-functional teams to resolve issues and improve