Field Service Technician: Onsite Troubleshooting & Support

New Era Technology; Portland (OR); On-site; USD 41,000 - 52,000; Full time

Job summary

New Era Technology is seeking a field service professional to install, commission, and support electro‑mechanical equipment at customer sites in the Portland area. You will work under partner leadership and coordinate with sales for service delivery.

Required are 3+ years in field service, strong customer service skills, and ability to read schematics. Expect travel and a 8–5 schedule with on‑call rotations.

Qualifications

• Minimum of 3 years of experience in field service or a similar technical support-related position.
• Experience with electro‑mechanical equipment, servos, sensors and actuators.
• Experience reading electrical schematics and basic product drawings.

Responsibilities

• Participates in system deployment by delivering installation, startup and commissioning support.
• Provides onsite fault isolation and repair support for electro‑mechanical systems.
• Responds to dispatches within SLA windows and maintains service records in CRM.

Skills

Customer service

English proficiency

Leadership experience

Team collaboration

Critical thinking

Problem solving

Planning and prioritizing

Attention to detail

Travel readiness

Onsite work

Education

Associate degree in IT hardware or related certificate

Job description

New Era Technology is seeking a field service professional to install, commission, and support electro‑mechanical equipment at customer sites in the Portland area. You will work under partner leadership and coordinate with sales for service delivery.

Required are 3+ years in field service, strong customer service skills, and ability to read schematics. Expect travel and a 8–5 schedule with on‑call rotations.