Field Services Engineer (Boston, MA)

Cedent; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading biomedical company is seeking a Field Service Engineer based in Boston, MA, to provide training and support for their clients. The role requires installation, troubleshooting, and ongoing support of imaging systems, focusing on customer satisfaction. Candidates should hold a related degree and have excellent communication skills. This position involves significant travel (60-70%) across the US and Canada. When not traveling, work will be at the Billerica, MA office.

Qualifications

• Familiarity with Microscopy, FISH, Cell Morphology, and Immunostaining is an advantage.
• Ability to understand computer algorithms and tune parameters.
• Handle stress effectively and work flexible hours.

Responsibilities

• Install systems at customer sites.
• Train new users on system operation.
• Provide remote and on-site customer support.
• Diagnose and resolve system failures.
• Document activities for quality improvement.

Skills

Excellent communication skills

Problem solving

Technical aptitude

Troubleshooting skills

Ability to explain technical concepts

Education

Bachelor’s degree or equivalent in life sciences, biomed, or a technical field

Job description

Field Service Engineer – Basic Statement of Position

Client is seeking a highly professional customer focused Field Service Engineer to join our Support & Training team. The successful candidate will live in the Boston, MA area and serve as a support and training engineer for our clients in the Americas. He/She will provide our new and existing customers comprehensive training of the Client imaging products line. He/She will be responsible for providing prompt support to our users, while achieving the highest possible level of customer satisfaction. He/She will maintain a high level of technical expertise in all aspects of the Client products, including the biological, computerized and optical features of our products.

Essential Duties and Responsibilities

• Installation of Client systems at customers sites
• Training of new users to successfully operate the Client systems & software
• Demonstrating Client systems and applications
• Provide remote and on-site support to Client customers by installing, fine-tuning, and maintaining Client systems and applications.
• The position requires diagnosing and resolving mechanical, hardware, software, and system failures
• You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
• Frequent travel required, 60-70% of the time, mostly within the US & Canada, but may be to other regions on the globe

Requirements

• Bachelor’s degree or equivalent in life science, biomed, or a technical field
• Familiarity with Microscopy, Cytogenetics, Fluorescence In-situ Hybridization (FISH), Cell Morphology, and Immunostaining analysis is an advantage.
• Excellent communication (verbal and written) and interpersonal skills.
• Problem solver with good technical aptitude and troubleshooting skills
• Ability to understand computer algorithms and to tune parameters.
• Outstanding ability to explain, demonstrate and present new biological and technical concepts to new users

Other requirements

• Handle stress effectively
• Willingness to work outside of normal working hours and in rare cases on weekends
• Valid Passport
• Valid driver license

When not traveling, work from client office in Billerica MA